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Blind Trust: How Making a Device Humanoid Reduces the Impact of Functional Errors on Trust

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Social Robotics (ICSR 2020)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 12483))

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Abstract

Humanoid robots are starting to replace information kiosks in public spaces, providing increased engagement and an intuitive interface. Upgrading devices to be humanoid in this fashion may have unexpected consequences relating to the new, more social, embodiment. We investigated how altering a voice-command calculator kiosk, by making it humanoid, impacts user trust and trust resilience after functional errors. Our results indicate that making a kiosk humanoid increases both overall trust and trust resilience, where it reduces the impact of functional errors on trust. As public kiosks continue to be replaced by humanoids, this highlights the importance of understanding the full impact of this embodiment change on interaction.

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Authors and Affiliations

  1. University of Manitoba, Winnipeg, MB, Canada

    Christopher Vattheuer, Annalena Nora Baecker, Denise Y. Geiskkovitch, Stela Hanbyeol Seo, Daniel J. Rea & James E. Young

  2. Osnabrück University, Osnabrück, Lower Saxony, Germany

    Annalena Nora Baecker & Stela Hanbyeol Seo

  3. Kyoto University, Kyoto, Japan

    Daniel J. Rea

Authors
  1. Christopher Vattheuer
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  2. Annalena Nora Baecker
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  3. Denise Y. Geiskkovitch
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  4. Stela Hanbyeol Seo
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  5. Daniel J. Rea
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  6. James E. Young
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Corresponding author

Correspondence to James E. Young .

Editor information

Editors and Affiliations

  1. Pennsylvania State University, University Park, PA, USA

    Alan R. Wagner

  2. University of Nevada Reno, Reno, NV, USA

    David Feil-Seifer

  3. University of Denver, Denver, CO, USA

    Kerstin S. Haring

  4. University of Naples Federico II, Naples, Italy

    Silvia Rossi

  5. Colorado School of Mines, Golden, CO, USA

    Thomas Williams

  6. Wichita State University, Wichita, KS, USA

    Hongsheng He

  7. National University of Singapore, Singapore, Singapore

    Shuzhi Sam Ge

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Vattheuer, C., Baecker, A.N., Geiskkovitch, D.Y., Seo, S.H., Rea, D.J., Young, J.E. (2020). Blind Trust: How Making a Device Humanoid Reduces the Impact of Functional Errors on Trust. In: Wagner, A.R., et al. Social Robotics. ICSR 2020. Lecture Notes in Computer Science(), vol 12483. Springer, Cham. https://doi.org/10.1007/978-3-030-62056-1_18

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  • DOI: https://doi.org/10.1007/978-3-030-62056-1_18

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-030-62056-1

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