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A Chatbot for Training Employees in Industry 4.0

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Research and Innovation Forum 2020 (RIIFORUM 2020)

Part of the book series: Springer Proceedings in Complexity ((SPCOM))

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Abstract

Within what is called the Fourth Industrial Revolution, one of the problems that companies frequently are experiencing, in order to ensure themselves, their products and services over time, is the need for continuous employee training. If continuing training is a problem, e-learning could represent a natural solution. However, to be effective, e-learning should be both a company’s instrument, which allows monitoring and provides reliable results and an easily accessible tool to the end-user. It should provide an agile, simplified and meaningful path on an educational, cognitive and relational level. Chatbots are a tool that is used both in the e-learning sector and in the industry 4.0 paradigm. The chatbots could allow to build individual learning paths and monitoring the learning phase. This paper aims to propose a system capable of providing a constant, reliable and friendly help through a practical and helpful bot, which takes advantage of NLP techniques. In particular, the proposed chatbot acts as a reminder following the user during his company training, ready to provide, when needed, useful teaching material to complete the tailored educational path. A prototype has been developed and tested in the real scenario with promising results.

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Authors and Affiliations

  1. DIIN, University of Salerno, Fisciano, SA, Italy

    Mario Casillo, Francesco Colace, Massimo De Santo, Marco Lombardi & Domenico Santaniello

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  1. Mario Casillo
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  2. Francesco Colace
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  3. Massimo De Santo
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  4. Marco Lombardi
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  5. Domenico Santaniello
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Corresponding author

Correspondence to Marco Lombardi .

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Editors and Affiliations

  1. Research & Innovation Institute (Rii), Warsaw, Poland

    Anna Visvizi

  2. Effat University, Jeddah, Saudi Arabia

    Miltiadis D. Lytras

  3. Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Saudi Arabia

    Naif R. Aljohani

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Casillo, M., Colace, F., De Santo, M., Lombardi, M., Santaniello, D. (2021). A Chatbot for Training Employees in Industry 4.0. In: Visvizi, A., Lytras, M.D., Aljohani, N.R. (eds) Research and Innovation Forum 2020. RIIFORUM 2020. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-030-62066-0_30

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  • DOI: https://doi.org/10.1007/978-3-030-62066-0_30

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