Abstract
Purpose - The purpose of this paper is to present a systemic review of the how outsourcing affects small and medium enterprises (SMEs). The paper achieves that purpose by focusing on outsourcing functions such as support activities, accounting, primary and back-office activities.
Methodology - This paper used secondary data. It relies on studies done by other researches to collect information related to the topic. This is presented through the competency theory, the transaction cost theory and the social view theory. The conceptual framework presented also relies on data collected from secondary sources.
Findings - The results of this research show that outsourcing in SMEs helps to improve business performance. Some SMEs are outsourcing their core activities to cut down on costs and offer better services.
Implications - The implications of the findings is that startups and SMEs will use the research to identify the best theories to rely on when outsourcing. The findings can also be used in framing policies for outsourcing.
Originality/value - The originality of the research is that it takes a new approach to address the issue of outsourcing in SMEs. It looks at the concept holistically instead of focusing on one function of outsourcing.
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Alneyadi, E.H., Almarri, K. (2020). The Effects of Outsourcing on Performance Management in SMEs. In: Themistocleous, M., Papadaki, M., Kamal, M.M. (eds) Information Systems. EMCIS 2020. Lecture Notes in Business Information Processing, vol 402. Springer, Cham. https://doi.org/10.1007/978-3-030-63396-7_49
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