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Delivering Effective Care Through Mobile Apps: Findings from a Multi-stakeholder Design Science Approach

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Designing for Digital Transformation. Co-Creating Services with Citizens and Industry (DESRIST 2020)

Abstract

In this paper, we use a design science approach to develop a mobile app for lung cancer patients that facilitates their interactions with their clinicians, manages and reports on their health status, and provides them access to medical information/education. This paper contributes to the information systems literature by demonstrating the value of design science research to co-create solutions that advance health care outcomes through technological innovations. The design process engaged a diverse cast of experts and methods, such as a survey of oncologists and cancer patients, a workshop, roundtables and interviews with leading patient and clinician association representatives and focus groups, including two panels each of clinicians and cancer patients. Our approach also develops actionable knowledge that is grounded in evidence from the field, including design guidelines that recapitulate what we learned from the design-testing-redesign cycles of our artefact.

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Notes

  1. 1.

    The quotes are translated from Italian.

  2. 2.

    For details on the scoping review, please see http://hlwiki.slais.ubc.ca/index.php/Scoping_reviews.

  3. 3.

    The study survey is available upon request. Citation blinded for review.

  4. 4.

    Palliative care is any treatment that focusses on reducing symptoms, improving quality of life, and supporting patients and their families.

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Correspondence to Monica Chiarini Tremblay .

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Tremblay, M.C., Cucciniello, M., Tarricone, R., Porumbescu, G.A., Desouza, K.C. (2020). Delivering Effective Care Through Mobile Apps: Findings from a Multi-stakeholder Design Science Approach. In: Hofmann, S., Müller, O., Rossi, M. (eds) Designing for Digital Transformation. Co-Creating Services with Citizens and Industry. DESRIST 2020. Lecture Notes in Computer Science(), vol 12388. Springer, Cham. https://doi.org/10.1007/978-3-030-64823-7_1

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  • DOI: https://doi.org/10.1007/978-3-030-64823-7_1

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