Abstract
Digital technology facilitates the interaction among different groups of actors, including those that would not engage with each other in the real-world. Thus, digital technology can foster the emergence and development of (virtual) communities. IS research provides a rich but siloed knowledge base on physical and virtual communities. Our study is the first that integrates both views by prescribing a nascent design theory for Digital Community Service Platforms. In addition, we ground the artifact’s design on knowledge about the co-creation of service, and crowd-sourcing. As a preliminary result, we present a prototype of the platform for the domain of high street retail that exemplifies the artifact’s form and function, and we abstract a nascent design theory for this class of IT artifacts. Practitioners can instantiate the platform pursuing the principles of implementation, prescribed in the design theory. In future work, we will empirically evaluate the artifact in a naturalistic real-world study to examine the artifact’s impact on the urban community.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Jeffres, L.W., Bracken, C.C., Jian, G., Casey, M.F.: The impact of third places on community quality of life. ARQOL 4(4), 333–345 (2009)
Betzing, J.H., et al.: HMD Praxis der Wirtschaftsinformatik 54(5), 659–671 (2017). https://doi.org/10.1365/s40702-017-0343-0
Martínez-López, F.J., Anaya-Sánchez, R., Aguilar-Illescas, R., Molinillo, S.: Types of virtual communities and virtual brand communities. In: Online Brand Communities, PI, pp. 125–140. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-24826-4_8
Doolittle, R.J., MacDonald, D.: Communication and a sense of community in a metropolitan neighborhood: a factor analytic examination. Commun. Q. 26(3), 2–7 (1978)
Chavis, D.M., Wandersman, A.: Sense of community in the urban environment: a catalyst for participation and community development. In: A Quarter Century of Community Psychology: Readings from the American Journal of Community Psychology, pp. 265–292. Springer, Boston (2002)
Bartelheimer, C., Betzing, J.H., Berendes, C. I., Beverungen, D.: Designing multi-sided community platforms for local high street retail. In: ECIS2018, Paper 140, Portsmouth (2018)
Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Market. Sci. 44(1), 5–23 (2016)
Tura, N., Kutvonen, A., Ritala, P.: Platform design framework: conceptualisation and application. Technol. Anal. Strateg. Manage. 30, 1–14 (2017)
Gregor, S., Jones, D.: The anatomy of a design theory. J. Assoc. Inf. Syst. 8(5), 312–335 (2007)
Nikitina, B., Korsun, M., Sarbaeva, I., Zvonovsky, V.: Development of the practice of sharing economy in the communicative information environment of modern urban communities. In: Ashmarina, S., Mesquita, A., Vochozka, M. (eds.) Digital Transformation of the Economy: Challenges, Trends and New Opportunities. AISC, vol. 908, pp. 376–394. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-11367-4_37
Kalkbrenner, B.J., Roosen, J.: Citizens’ willingness to participate in local renewable energy projects: the role of community and trust in Germany. Energy Res. Soc. Sci. 13, 60–70 (2016)
Ross, A., Searle, M.: Conceptual model of leisure time physical activity, neighborhood environment, and sense of community. Environ. Behav. 51(6), 749–781 (2019)
Bollweg, L., Lackes, R., Siepermann, M., Sutaj, A., Weber, P.: Digitalization of local owner operated retail outlets: the role of the perception of competition and customer expectations. In: PACIS 2016 Proceedings, Paper 348 (2016)
Venable, J., Pries-Heje, J., Baskerville, R.: FEDS: a framework for evaluation in design science research. Eur. J. Inf. Syst. 25(1), 77–89 (2016)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Bartelheimer, C., Wolf, V., Langhorst, N., Seegers, F. (2020). Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas. In: Hofmann, S., Müller, O., Rossi, M. (eds) Designing for Digital Transformation. Co-Creating Services with Citizens and Industry. DESRIST 2020. Lecture Notes in Computer Science(), vol 12388. Springer, Cham. https://doi.org/10.1007/978-3-030-64823-7_4
Download citation
DOI: https://doi.org/10.1007/978-3-030-64823-7_4
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-64822-0
Online ISBN: 978-3-030-64823-7
eBook Packages: Computer ScienceComputer Science (R0)