Abstract
A typical e-Government project will undergo an impact assessment several times in its lifecycle. An important aspect of impact assessment is to measure benefits from the project, especially to the end-users. Often, when these benefits are measured, projects have positive scores, but when it comes to voluntary adoption of e-Government project on a large scale, the rate of adoption is slow. Not all the people who use it for the first time are willing to continue with the digital alternative. In this paper, we argue that one source of such contradictory findings is a unitary view of an important construct – benefits. In the extant literature, the construct – benefits - has been widely regarded as a single-dimensional construct. We propose that a multi-dimensional approach to measuring benefits will facilitate the respective government department to reach out to all the target audience with significant relative advantage. In order to identify the dimensions of benefits, we use the theory of Maslow’s hierarchy of needs. Accordingly, we propose five dimensions of benefits which would cater to different kinds of individuals among the target users.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Ajzen, I.: The theory of planned behavior. Organ. Behav. Hum. Decis. Process. 50(2), 179–211 (1991)
Ashaye, O. R., Irani, Z.: E-government implementation benefits, risks, and barriers in developing countries: Evidence from Nigeria. US-China Educ. Rev. 4(1), 13 (2014)
Berry, L.L., Seiders, K., Grewal, D.: Understanding service convenience. J. Market. 66(3), 1–17 (2002)
Bertot, J.C., Jaeger, P.T., McClure, C.R.: Citizen-centered e-government services: benefits, costs, and research needs. In: Proceedings of the 2008 International Conference on Digital Government Research, pp. 137–142. Digital Government Society of North America, May 2008
Bhatnagar, S.C., Singh, N.: Assessing the impact of e-government: a study of projects in India. Inf. Technol. Int. Develop. 6(2), 109 (2010)
Chan, F.K., Thong, J.Y., Venkatesh, V., Brown, S.A., Hu, P.J., Tam, K.Y.: Modeling citizen satisfaction with mandatory adoption of an e-government technology. J. Assoc. Inf. Syst. 11(10), 519–549 (2010)
Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–339 (1989)
De’, R.: Evaluation of e-government systems: project assessment vs development assessment. In: Wimmer, M.A., Scholl, H.J., Grönlund, Å., Andersen, K.V. (eds.) EGOV 2006. LNCS, vol. 4084, pp. 317–328. Springer, Heidelberg (2006). https://doi.org/10.1007/11823100_28
DeLone, W.H., McLean, E.R.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3(1), 60–95 (1992)
DeLone, W.H., McLean, E.R.: Information systems success revisited. In: Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS 02), Big Island, Hawaii, pp. 238–249 (2002)
DeLone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manage. Inf. Syst. 19(4), 9–30 (2003)
Everett, J.W., Peirce, J.J.: Curbside recycling in the U.S.A.: convenience and mandatory participation. Waste Manage. Res. 11(1), 49–61 (1993)
Fishbein, M., Ajzen, I.: Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley Pub. Co, Don Mills (1975)
Gilbert, D., Balestrini, P., Littleboy, D.: Barriers and benefits in the adoption of e-government. Int. J. Public Sector Manage. 17(4), 286–301 (2004)
Guo, Y.: E-government: definition, goals, benefits and risks. In: 2010 International Conference on Management and Service Science, pp. 1–4. IEEE, August 2010
Heeks, R.: Success and Failure in eGovernment Projects (2008). http://www.egov4dev.org/success/techniques/self_assessment.shtml
Ives, B., Hamilton, S., Davis, G.B.: A framework for research in computer-based management information systems. Manage. Sci. 26(9), 910–934 (1980)
Järvinen, H.P.: The new classification of research approaches. In: Zemanek, H. (ed.) The IFIP Pink Summary-36 Years of IFIP. IFIP, Laxenburg (1997). http://www.ifip.org/36years/a51jarvi.html. Accessed 28 June 2019
Lin, F., Fofanah, S.S., Liang, D.: Assessing citizen adoption of e-government initiatives in Gambia: a validation of the technology acceptance model in information systems success. Gov. Inf. Q. 28(2), 271–279 (2011)
Madon, S.: Evaluating the developmental impact of e-governance initiatives: an exploratory framework. Electron. J. Inf. Syst. Develop. Count. 20(1), 1–13 (2004)
Maslow, A.H.: A theory of human motivation. Psychol. Rev. 50, 370–396 (1943)
Meuter, M.L., Ostrom, A.L., Roundtree, R.I., Bitner, M.J.: Self-service technologies: understanding customer satisfaction with technology-based service encounters. J. Market. 64(3), 50–64 (2000)
Prybutok, V.R., Zhang, X., Ryan, S.D.: Evaluating leadership, IT quality, and net benefits in an e-government environment. Inf. Manage. 45(3), 143–152 (2008)
Rogers, E.M.: Diffusion of Innovations. Simon and Schuster (2010)
Torkzadeh, G., Dhillon, G.: Measuring factors that influence the success of Internet commerce. Inf. Syst. Res. 13(2), 187–204 (2002)
Venkatesh, V., Morris, M., Davis, G., Davis, F.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425–478 (2003)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 IFIP International Federation for Information Processing
About this paper
Cite this paper
Anand, A. (2020). Exploring Net Benefits in the Context of an E-Government Project. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 617. Springer, Cham. https://doi.org/10.1007/978-3-030-64849-7_37
Download citation
DOI: https://doi.org/10.1007/978-3-030-64849-7_37
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-64848-0
Online ISBN: 978-3-030-64849-7
eBook Packages: Computer ScienceComputer Science (R0)
