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A Systematic Review of Social Media for Intelligent Human-Computer Interaction Research: Why Smart Social Media is Not Enough

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Intelligent Human Computer Interaction (IHCI 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12615))

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Abstract

As social media shapes human behavior and social interactions, especially with the help of Big Data and artificial intelligence, it becomes an important site for policy and design interventions. Since no systematic review on social media research for intelligent HCI has been conducted, the article presents exploratory findings on a scientometric analysis of the literature at the intersections of social media and AI. By identifying and discussing the main and emerging disciplines and the related keywords from 2,443 articles along with more than 18,000 citations, the findings show that while Twitter and Facebook have been the main platforms for study, Chinese social media platforms emerge as new sites of research with the COVID-19. Also, sentiment analysis appears to be the most prominent research practices, with implications on the issues of privacy, misinformation, depression, and mental health). Four key dimensions of social media are summarized as foundations for the proposed research agenda for intelligent HCI that is not only smart, but also fair and inclusive.

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Acknowledgment

The research is funded by a project of Smart App Design Innovation Research in the Age of New Business, Arts and Engineering Disciplines (2019GXJK186), under the 2019 Guangdong Education Grants, China.

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Authors and Affiliations

  1. Higher Education Impact Assessment Center, Sun Yat-Sen University Nanfang College, Guangzhou, China

    Han-Teng Liao & Zixian Zhou

  2. GDT for Green and Digital Transformation, Guangzhou, China

    Yujin Zhou

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  1. Han-Teng Liao
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  2. Zixian Zhou
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  3. Yujin Zhou
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Corresponding author

Correspondence to Zixian Zhou .

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Editors and Affiliations

  1. Woosong University, Daejeon, Korea (Republic of)

    Madhusudan Singh

  2. Dongseo University, Busan, Korea (Republic of)

    Dae-Ki Kang

  3. Keimyung University, Daegu, Korea (Republic of)

    Jong-Ha Lee

  4. Indian Institute of Information Technoloy, Allahabad, India

    Uma Shanker Tiwary

  5. Hankuk University of Foreign Studies, Yongin, Korea (Republic of)

    Dhananjay Singh

  6. Pukyong National University, Busan, Korea (Republic of)

    Wan-Young Chung

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Liao, HT., Zhou, Z., Zhou, Y. (2021). A Systematic Review of Social Media for Intelligent Human-Computer Interaction Research: Why Smart Social Media is Not Enough. In: Singh, M., Kang, DK., Lee, JH., Tiwary, U.S., Singh, D., Chung, WY. (eds) Intelligent Human Computer Interaction. IHCI 2020. Lecture Notes in Computer Science(), vol 12615. Springer, Cham. https://doi.org/10.1007/978-3-030-68449-5_48

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  • DOI: https://doi.org/10.1007/978-3-030-68449-5_48

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