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Users’ Perception of the Telecommunication Technologies Used for Improving Service Delivery at Federal University Libraries in Anambra and Enugu State

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Information and Communication Technology and Applications (ICTA 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1350))

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Abstract

The study examines users’ perception of the telecommunication technologies used for improving service delivery at federal university libraries in Anambra and Enugu States of Nigeria. Its specific objectives are to determine users’ awareness and satisfaction on the use of telecommunication technologies in service delivery and also to highlight the roles and challenges associated with the use of the facilities in service delivery in the libraries under study. The paper adopts a descriptive survey design. Its target population was 11609 registered library users. A proportionate random sampling technique was used to select 5% (580 respondents) of the population as sample for the study. A self-developed questionnaire was used for data collection. The data collected were analyzed using mean and standard deviation. The result of the study reveals that users were aware of the use of some telecommunication technologies, but were not satisfied with the functional state of most of the technologies used for service delivery. However, the study identifies various challenging factors that undermined effective use of telecommunication technologies to improve service delivery in the study area. Among the identified challenges were poor funding, lack of competent personnel, irregular power supply and lack of internet connectivity. Suggestions are made to improve the functional state of the facilities to ensure prompt and efficient service delivery.

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Acknowledgement

It is a pleasure to acknowledge the support provided by Nnamdi Azikiwe Library, University of Nigeria Nsukka through its digital section popularly known and (MTN Library). My thanks also go the numerous authors whose works contributed immensely to the writing of this article.

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Authors and Affiliations

  1. University of Nigeria, Nsukka, Nigeria

    Rebecca Chidimma Ojobor

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  1. Rebecca Chidimma Ojobor
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Correspondence to Rebecca Chidimma Ojobor .

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Editors and Affiliations

  1. Covenant University, Ota, Nigeria

    Sanjay Misra

  2. Federal University of Technology Minna, Minna, Nigeria

    Bilkisu Muhammad-Bello

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Ojobor, R.C. (2021). Users’ Perception of the Telecommunication Technologies Used for Improving Service Delivery at Federal University Libraries in Anambra and Enugu State. In: Misra, S., Muhammad-Bello, B. (eds) Information and Communication Technology and Applications. ICTA 2020. Communications in Computer and Information Science, vol 1350. Springer, Cham. https://doi.org/10.1007/978-3-030-69143-1_54

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  • DOI: https://doi.org/10.1007/978-3-030-69143-1_54

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  • Online ISBN: 978-3-030-69143-1

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