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Handling Industrial Consumer Rights by Using Blockchain

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Trends and Applications in Information Systems and Technologies (WorldCIST 2021)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1366))

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Abstract

The main objective of this research paper is to propose a business model to deal with warranties of products bought by clients and present a prototype implementation for a vehicle supply chain. Many customers have fake warranties which reduce customer loyalty to large companies. Therefore, the blockchain features can be used here as a technical solution. It can connect each device data and product lifetime to preserve consumer rights, by arranging companies with the highest guarantee under the blockchain. Furthermore, a proposed blockchain business model (BBM) is presented that regulates the life cycle of any product, the manufacturer under the control of the blockchain. The paper provided a case study for vehicle industry. After implementing blockchain structures, it was proven and observed that the blockchain is scalable to huge number of devices. This leads to obvious results and transparency among the giant companies in the interest of the client, and eliminating consumer rights issues such as black market and over prices.

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Author information

Authors and Affiliations

  1. Computer Science Department, Faculty of Computer and Information, Mansoura University, Mansoura, Egypt

    M. A. El-dosuky

  2. Information Systems Department, Faculty of Computer and Information, Mansoura University, Mansoura, Egypt

    Gamal H. Eladl

Authors
  1. M. A. El-dosuky
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  2. Gamal H. Eladl
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Corresponding author

Correspondence to M. A. El-dosuky .

Editor information

Editors and Affiliations

  1. ISEG, University of Lisbon, Lisbon, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Technologies, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. Department of Information Sciences, University of Sheffield, Lisbon, Portugal

    Ana Maria Ramalho Correia

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El-dosuky, M.A., Eladl, G.H. (2021). Handling Industrial Consumer Rights by Using Blockchain. In: Rocha, Á., Adeli, H., Dzemyda, G., Moreira, F., Ramalho Correia, A.M. (eds) Trends and Applications in Information Systems and Technologies . WorldCIST 2021. Advances in Intelligent Systems and Computing, vol 1366. Springer, Cham. https://doi.org/10.1007/978-3-030-72651-5_36

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