Abstract
Usability is an attribute of software quality that needs special attention in app development. In the present document, we analyze aspects like visual clarity and error prevention in a massive consumer app for passenger transport. With the purpose of knowing the influence of these aspects in the success or failure of an app we submit a survey to 3 developers and 40 users inquiring about these aspects. The results reflect the vitality of the usability principles by both users and developers. We hope the obtained results will help future developers, researchers and/or students.
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Appendixes
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Appendix A
Survey for End Users
How would you rate your experience with the ****** app?
– Excellent – Normal – Regular – Bad
Do you know of any other app of the same type that provides a better service than the ***** app?
– Yes, which one – No
How easy was it to use the ***** app the first time I used it?
– Easy – Normal – Hard
How easy was it to use the ***** app the second time I use it?
– Easy – Normal – Hard
How long did it take you to place your first order for a trip?
– Less than 5 min – Between 5 and 10 min – More than 10 min
Would you recommend using the ****** app to someone else? – Yes – No
How safe do you think your data (Name, # phone, # credit card) are within the ***** app?
– Very Safe – Normal – Endangered
How would you rate most of your trips made using the app?
– Excellent – Good – Bad
When you have used the ***** application, have you been able to find a ride at the requested time?
– Always – Almost always – Sometimes o Never
At what level has the ***** application managed to meet your expectations when using it?
– High – Medium – Low
Appendix B
Do you consider that the ****** application has a general user-oriented structure?
– Yes – No
Do you consider that there are navigation elements that guide the user about where they are and how to undo their navigation?
– Yes – No
At what level do you consider the ****** application to take advantage of the visual space that your application comprises?
– Bad – Regular – Good
Do you consider that the ***** application presents a simple and clear search system?
– Yes – No
In the **** application,
do you recognize any usability principle on “Consistency and standards”?
– Yes – No
In the application ****,
do you recognize any of the 4 types of error recovery in the design principles?
– Yes – No.
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Martinez, D., Zapata, M., Garcia, R., Zambrano, A., Naranjo, J., Zurita, K. (2021). Usability Evaluation on Mobile Devices, Practical Case. In: Rocha, Á., Adeli, H., Dzemyda, G., Moreira, F., Ramalho Correia, A.M. (eds) Trends and Applications in Information Systems and Technologies . WorldCIST 2021. Advances in Intelligent Systems and Computing, vol 1367. Springer, Cham. https://doi.org/10.1007/978-3-030-72660-7_49
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