Abstract
Sentiment Analysis is the computational treatment of opinions, sentiments and subjectivity of text and use them for the benefit of the business operations. This survey paper tackles a comprehensive overview of various sentiment analysis applications related to E-commerce data and includes analysis of related papers from 2008 to 2020. This paper gives overall idea about various data pre-processing techniques, Sentiment Analysis algorithms, its accuracy, further improvements and other related details of each referred applications used, as literature survey in the area of E-commerce. The main contributions of this paper include comprehensive analysis of many relevant E-commerce articles, illustration of data pre-processing techniques and the illustration of the recent trend of research in the sentimental Analysis and related areas.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ardianda Aryo Prakoso, B.W.: A lexicon-based sentiment analysis for Amazon web review. In: International Seminar on Application for Technology of Information and Communication (iSemantic), p. 6. Semarang Indonesia: Dian Nuswantoro University (2018)
Indhuja, K.R.R.: Fuzzy logic based sentiment analysis of product review documents. In: First International Conference on Computational Systems and Communications (ICCSC), 17–18 December 2014, p. 5. Trivandrum: Govt. Engg. College, Palakkad (2014)
Siddharth Aravindan, A.E.: Feature extraction and opinion mining in online product reviews. In: International Conference on Information Technology, p. 6. IEEE computer society, Patna (2014)
Ghose, J.P.: An ontology-based sentiment classification methodology for online customers review. In: IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology, p. 7. University of Wollongong, Wollongong 2500 NSW: Australia (2008)
Aditya, A., Kshirsagar, P.A.: Review analyzer analysis of product reviews on WEKA classifiers. In: IEEE Sponsored 2nd International Conference on Innovations in Information, Embedded and Communication systems (ICIIECS), p. 5 (2015)
Venkata Rajeev, P.S.R.: Recommending products to customers using opinion mining of online product reviews and features. In: International Conference on Circuit, Power and Computing Technologies [ICCPCT], p. 5 (2015)
Alexandra Cernian, V.A.: Sentiment analysis from product reviews using SentiWordNet as lexical resource. In: IEEE 7th International Conference on Electronics, Computers and Artificial Intelligence (ECAI), p. 4 (2015)
Dongzhi Wang, X.Y.: A conceptual framework of e-commerce supervision system based on opinion mining. In: International Conference on Services Science, p. 4. Tsinghua University, Shenzhen (2015)
Eko Wahyudi, R.K.: Aspect based sentiment analysis in e-commerce user reviews using Latent Dirichlet Allocation (LDA) and sentiment Lexicon. In: 2019 3rd International Conference on Informatics and Computational Sciences (ICICoS), p. 6. Diponegoro University, Semarang (2019)
Jahanzeb Jabbar, I.U.: Real-time sentiment analysis on e-commerce application. In: Proceedings of the 2019 IEEE 16th International Conference on Networking, Sensing and Control, May 9–11, 2019, Banff, Alberta, Canada, p. 6. P.R. China: Polytechnical University Xi’an (2019)
Jun Sheng, L.D.: Sentiment analysis of Chinese product reviews using gated recurrent unit. In: 2019 IEEE Fifth International Conference on Big Data Computing Service and Applications (BigDataService), p. 9. Logitech Europe S.A., Singapore (2019)
Karthikayini, T.P.N.: Comparative polarity analysis on Amazon product reviews using existing machine learning algorithms. In: 2nd IEEE International Conference on Computational Systems and Information Technology for Sustainable Solutions 2017, p. 6. Bangalore, India: New Horizon College of Engineering (2017)
Li, Y.: Sentiment analysis for e-commerce product reviews in Chinese based on sentiment lexicon and deep learning. Received December 26, 2019, accepted January 15, 2020, date of publication January 27, 2020, date of current version February 6, 2020, p. 9. Fuzhou 350118, China: Fujian University of Technology (2020)
Lijuan Huang, Z.D.: Online sales prediction: an analysis with dependency SCOR-topic sentiment model, p. 8. IEEE Access. Hong Kong: The Hong Kong Polytechnic University (2019)
Marius Ngaboyamahina, S.Y.: The impact of sentiment analysis on social media to assess customer satisfaction: case of Rwanda. In: The 4th IEEE International Conference on Big Data Analytics, p. 4. Kobe Institute of Computing, Kobe (2019)
Monali Bordoloi, D.S.: E- commerce sentiment analysis using graph based approach. In: Proceedings of the International Conference on Inventive Computing and Informatics (ICICI 2017), IEEE Xplore Compliant - Part Number: CFP17L34-ART, p. 6. N.I.T. Silchar, Assam (2017). ISBN 978–1–5386–4031–9
Nitu Kumari, D.S.: Sentiment analysis on E-commerce application by using opinion mining. In: 6th International Conference - Cloud System and Big Data Engineering (Confluence), p. 6. IEEE, Noida (2016)
Paitoon Porntrakoon, C.M.: Thai sentiment analysis for consumer’s review in multiple dimensions using sentiment compensation technique (SenseComp). In: 15th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology, p. 4. Assumption University Samuthprakarn, Thailand (2018)
Qing Sun, J.N.: Research on semantic orientation classification of Chinese online product reviews based on multi-aspect sentiment analysis. In: IEEE/ACM 3rd International Conference on Big Data Computing, Applications and Technologies, p. 6. Beihang University, Beihang (2016)
Renata Lopes Rosa, D.Z.: SentiMeter-Br: a social web analysis tool to discover consumers’ sentiment. In: IEEE 14th International Conference on Mobile Data Management, p. 3. Brazil: University of Sao Paulo, SP - Brazil (2013)
Satuluri Vanaja, M.B.: Aspect-Level Sentiment Analysis on E-Commerce Data. Proceedings of the International Conference on Inventive Research in Computing Applications (ICIRCA 2018), p. 5. Bengaluru: Amrita School of Engineering (2018)
Upma Kumari, D.A.: Sentiment analysis of smart phone product review using SVM classification technique. In: International Conference on Energy, Communication, Data Analytics and Soft Computing, p. 6. Rajasthan Technical University, Kota (2017)
Data Driven Sales Prediction Using Communication Sentiment Analysis in B2B CRM Systems: In: 21st International Symposium on Symbolic and Numeric Algorithms for Scientific Computing (SYNASC) (p. 8). Timisoara, Romania: West University of Timisoara (2019)
Kai Gao, S.S.-S.: A sentiment analysis hybrid approach for microblogging and E-commerce corpus. In: 7th International Conference on Modelling, Identification and Control (ICMIC 2015), p. 6. Sousse, Tunisia: Sousse, Tunisia (2015)
Neena Devasia, R.S.: Feature extracted sentiment analysis of customer product reviews. In: International Conference on Emerging Technological Trends [ICETT], Kollam, India, p. 6. TKM College of Engineering (2016)
Teerawat Polsawat, N.A.-I.-I.: Sentiment analysis process for product's customer reviews using ontology-based approach. In: International Conference on System Science and Engineering (ICSSE), New Taipei, Taiwan, p. 6. IEEE (2018)
Walaa Medhat, A.: Sentiment analysis algorithms and applications: a survey, p. 21. Egypt: Ain Shams University (2014). www.elsevier.com/locate/asej
Mitra, J.S.: Development of a novel algorithm for sentiment development of a novel algorithm for sentiment combinations. IEEE. Kolkata, p. 3. Dept. of Computer Science & Engineering, Jadavpur University, Kolkata (2012)
Casey, W., Navendu, G., Shlomo, A.: Using appraisal groups for sentiment analysis. In: Proceedings of the ACM SIGIR Conference on Information and Knowledge Management (CIKM), pp. 625–631 (2005)
Charu, A., Zhai, C., Xiang, C.: Mining Text Data, LLC 2012. Springer, Heidelberg London (2012)
Mejova, Y., Srinivasan, P.: Exploring feature definition and selection for sentiment classifiers. In: Proceedings of the fifth international AAAI conference on weblogs and social media; 2011
Maynard, D., Funk, A.: Automatic detection of political opinions in tweets. In: Proceedings of the 8th International Conference on the Semantic Web, ESWC 2011, pp. 88–99 (2011)
Mikalai, T., Themis, P.: Survey on mining subjective data on the web. Data Min Knowl. Discovery 24, 478–514 (2012)
Plutchik, R.: A general psychoevolutionary theory of emotion. Emotion: Theory Res Exp 1, 3–33 (1980)
Data Science & Big Data Analytics Discovering, Analyzing, Visualizing and Presenting Data EMC Education Services by David Dietrich, Barry Heller, and Beibei Yang
Weblinks:
www.internetlivestats.com. twitter-statistics Accessed 25 July 2020 at 5:00 p.m.
https://marketingland.com/facebook-3-2-billion-likes-comments-every-day-19978. Accessed 25 July 2020 at 5:00 p.m.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Kapadia, B., Jain, A. (2021). Analysis of Papers Based on Sentiment Analysis Applications on E-Commerce Data. In: Abraham, A., Sasaki, H., Rios, R., Gandhi, N., Singh, U., Ma, K. (eds) Innovations in Bio-Inspired Computing and Applications. IBICA 2020. Advances in Intelligent Systems and Computing, vol 1372. Springer, Cham. https://doi.org/10.1007/978-3-030-73603-3_30
Download citation
DOI: https://doi.org/10.1007/978-3-030-73603-3_30
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-73602-6
Online ISBN: 978-3-030-73603-3
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)