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Human Resources 4.0: Use of Sociometric Badges to Measure Communication Patterns

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Production Research (ICPR-Americas 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1407))

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Abstract

Teams are fundamental for innovation and efficient communication may be fundamental for team performance. The aim of this paper is to present the use of sociometric badges in real workplace teams to display how team structure communication patterns can be measured and analyzed. The selected method consists of four case studies of different organizations, where the unit of analysis is represented by a meeting team. Use of this emergent technology allowed the evaluation of vocalization distribution, turn taking frequency and overlapping speech metrics. Main results of the analysis showed that team vocalization tenure corresponds to performance results but vocalization distribution does not, which was unexpected. We found where the average speech segment was high, the meeting overcome the 100% of team vocalization tenure, and the total overlap time was also high. We identified different kinds of overlapping speech. Higher overlapping seems to occur more frequently when total overlap time is high but dominance is low than when total overlap and dominance are both high. Badges metrics also allowed a preliminary identification of three meeting stages. Finally, we identified possible future research lines.

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Acknowledgements

This work was supported by Secretaría de Ciencia y Tecnología (Universidad Nacional del Sur) under Grant number 24/C055. The Department of Electronic and Computers Engineering (Universidad Nacional del Sur) collaborated in the development of the sociometric devices.

Author information

Authors and Affiliations

  1. Departamento de Ciencias de la Administración, Universidad Nacional del sur, Bahía Blanca, Argentina

    Regina Moirano & Marisa A. Sanchez

  2. Masaryk University, Brno, Czech Republic

    Libor Štěpánek

  3. Departamento de Ingeniería Eléctrica y de Computadoras, Universidad Nacional del Sur, Campus Palihue, Bahía Blanca, Argentina

    Gastón Vilches

Authors
  1. Regina Moirano
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  2. Marisa A. Sanchez
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  3. Libor Štěpánek
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  4. Gastón Vilches
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Editor information

Editors and Affiliations

  1. Universidad Nacional del Sur and CONICET, Bahía Blanca, Argentina

    Daniel Alejandro Rossit

  2. Universidad Nacional del Sur and CONICET, Bahía Blanca, Argentina

    Fernando Tohmé

  3. Universidad de la Sabana, Chía, Colombia

    Gonzalo Mejía Delgadillo

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Moirano, R., Sanchez, M.A., Štěpánek, L., Vilches, G. (2021). Human Resources 4.0: Use of Sociometric Badges to Measure Communication Patterns. In: Rossit, D.A., Tohmé, F., Mejía Delgadillo, G. (eds) Production Research. ICPR-Americas 2020. Communications in Computer and Information Science, vol 1407. Springer, Cham. https://doi.org/10.1007/978-3-030-76307-7_20

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  • DOI: https://doi.org/10.1007/978-3-030-76307-7_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-76306-0

  • Online ISBN: 978-3-030-76307-7

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