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IT Governance Framework and Smart Services Integration for Future Development of Dubai Infrastructure Utilizing AI and Big Data, Its Reflection on the Citizens Standard of Living

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Proceedings of the International Conference on Artificial Intelligence and Computer Vision (AICV2021) (AICV 2021)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1377))

Abstract

The development of smart cities worldwide has been necessitated by the unprecedented increase in the global population. The formation of the Dubai Roads and Transport Authority was in response to Dubai’s need to develop and upgrade its infrastructure to facilitate ease of commuting through the emirate and recently elevate it to a smart one. One of the challenges of smart cities is the failure to develop proper governance to oversee project implementation This research fills the existing gap in acquiring a holistic view of RTA’s IT infrastructure and its impact on service delivery and improvement of people’s living standards. The research was conducted by studying RTA and its IT governance framework to analyze Dubai RTA’s IT governance framework and how they have integrated smart services for future development of Dubai infrastructure utilizing AI and Big Data to serve the collective community of Dubai better. However, there is a need for other public service providers to be included in the service delivery to increase overall government efficiency.

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Author information

Authors and Affiliations

  1. Dubai Airports, Dubai, UAE

    Rasha M. Al Batayneh

  2. Canadian University Dubai, Dubai, UAE

    Nasser Taleb & Raed A. Said

  3. Department of Marketing, School of Business, The University of Jordan, Amman, Jordan

    Muhammad Turki Alshurideh

  4. Department of Management, College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  5. Skyline University College, Sharjah, UAE

    Taher M. Ghazal & Haitham M. Alzoubi

  6. Universiti Kebangsaan Malaysia (UKM), Bangi, Malaysia

    Taher M. Ghazal

Authors
  1. Rasha M. Al Batayneh
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  2. Nasser Taleb
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  3. Raed A. Said
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  4. Muhammad Turki Alshurideh
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  5. Taher M. Ghazal
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  6. Haitham M. Alzoubi
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Corresponding author

Correspondence to Muhammad Turki Alshurideh .

Editor information

Editors and Affiliations

  1. Information Technology Department, Faculty of Computers and Artificial Intelligence, Cairo University, Giza, Egypt

    Aboul Ella Hassanien

  2. Faculty of Sciences and Techniques, Hassan 1st University, Settat, Morocco

    Abdelkrim Haqiq

  3. School of Medicine, University of Missouri, Columbia, MO, USA

    Peter J. Tonellato

  4. ISAE-ENSMA, Futuroscope Chasseneuil Cedex, France

    Ladjel Bellatreche

  5. British University Vietnam, Hung Yen, Vietnam

    Sam Goundar

  6. Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt

    Ahmad Taher Azar

  7. NEST Research Group, ENSEM, Hassan II University of Casablanca, Casablanca, Morocco

    Essaid Sabir

  8. High National School for Computer Science and Systems Analysis (ENSIAS), Mohammed V University, Rabat, Morocco

    Driss Bouzidi

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Al Batayneh, R.M., Taleb, N., Said, R.A., Alshurideh, M.T., Ghazal, T.M., Alzoubi, H.M. (2021). IT Governance Framework and Smart Services Integration for Future Development of Dubai Infrastructure Utilizing AI and Big Data, Its Reflection on the Citizens Standard of Living. In: Hassanien, A.E., et al. Proceedings of the International Conference on Artificial Intelligence and Computer Vision (AICV2021). AICV 2021. Advances in Intelligent Systems and Computing, vol 1377. Springer, Cham. https://doi.org/10.1007/978-3-030-76346-6_22

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