Abstract
From certain point of view, the emergency communication platform plays an important role in fighting against COVID-19. This research aims to explore the user experience of the COVID-19 emergency communication platform in a cross-cultural background, with the purpose of relevant information promoting strategy under different culture recognition. This study takes China’s Tencent health platform and the UK’s NHS COVID-19 APP as the research objects. We built a user experience model first, then obtained user experience data by collecting 172 valid questionnaires and conducting interviews with 17 users. This research explores the current situation of users’ experience on two different national platforms, compares and analyzes the feedback, found the differences between Chinese and British emergency communication platforms based on cultural theory. Our research shows that the different cultural characteristics of China and Britain make the two platforms variance in terms of sensory, interactive and satisfaction experience.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Lin, H., Jun, X., Mengdi, W.: The disposal function realization and effect promotion for public opinion of government wechat based on user requirements. Inf. Sci. 37(06), P101–107 (2019)
Li, N.: Research on the Satisfaction of Health Wechat Public Number Users——Taking “Clove Doctor”as an example. Hubei: South-Central University for Nationalities (2019)
Xie, A., Rau, P.L.P., Tseng, Y., Su, H., Zhao, C.: Cross-cultural influence on communication effectiveness and user interface design. Int. J. Intercult. Relat. 33(1) (2008)
Rosillo-Díaz, E., Blanco-Encomienda, F.J., Crespo-Almendros, E.: A cross-cultural analysis of perceived product quality, perceived risk and purchase intention in e-commerce platforms. J. Enterprise Inf. Manage. 33(1) (2019)
Li, C., Wang, W., Guo, H., Dietrich, A.: Cross-cultural analysis of young drivers’ preferences for in-vehicle systems and behavioral effects caused by secondary tasks, 10(11) (2018)
Yang, D.: Globalization, Risk Society and Complex Governance Marxism & Reality, 4, P61–77(2004)
Stevens, H.: Monamie bhadra haine: trace together: pandemic response, democracy, and technology. East Asian Sci. Technol. Soc. 14(3), 523–532 (2020)
A Tale of Two Contact-Tracing Apps–Comparing Australia’s COVIDSafe and New Zealand’s NZ COVID Tracer
Barsalou, L.W.: Perceptual symbol systems. Behav. Brain Sci. 22(4), 577–660 (1999)
Thelen, E., Schoner, G., Scheier, C., Smith, L.B.: The dynamics of embodiment: a field theory of infant perseverative reaching. Behav. B rain Sci. 24(1), 1–86 (2001)
Yeun, S., Prestopnik, N., Biocca, F.: Body in the interactive game: how interface embodiment affects physical activity and health behavior change. Comput. Hum. Behav. 36, 376–384 (2014)
Li, H., Sheng, X.: Embodiment of cognition. Stud. Sci. Sci. 2, 184 (2006)
Wenjuan, L.: Hofstede’s culture dimensions and intercultural studies. J. Soc. Sci. 12 (2009)
Barber, W., Badre, A.: Culturability: The merging of culture and usability. In: Proceedings of the 4th Conference on Human Factors and the Web, Basking Ridge, New Jersy (1998)
Garrett, J.J.: The Elements of User Experience: User-Centered Design for the Web. New Riders publishing, pp. 13–20 (2003)
Fan, X.: An empirical research on three dimension service experiences. Tourism Sci. 2, 54–59 (2006)
Zou, X.: A Cross-Cultural Comparative Research of User Experience for Mobile Applications: Based on the Explanation of Semiotics. Beijing Foreign Studies University (2017)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Gao, T., Xue, S., Zeng, Y., Xu, J., Guo, X. (2021). A Study on User Experience of COVID-19 Emergency Communication Platform from Cross-cultural Perspective of View. In: Rau, PL.P. (eds) Cross-Cultural Design. Applications in Arts, Learning, Well-being, and Social Development. HCII 2021. Lecture Notes in Computer Science(), vol 12772. Springer, Cham. https://doi.org/10.1007/978-3-030-77077-8_11
Download citation
DOI: https://doi.org/10.1007/978-3-030-77077-8_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-77076-1
Online ISBN: 978-3-030-77077-8
eBook Packages: Computer ScienceComputer Science (R0)