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Human Factors in Industry 4.0 and Lean Information Management: Remodeling the Instructions in a Shop Floor

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HCI in Business, Government and Organizations (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12783))

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Abstract

Industry 4.0 or also called the digital paradigm brings with it an environment where information sharing, and agile flows can improve the results of organizations but also create great challenges for operators. The digital paradigm promotes the globalization of human capital, with an impact on worker turnover, as well as on the potential increase in the loss of organizational knowledge, as workers leave companies. Thus, this work, through the combination of the concepts of digital transformation and information management, joint with the techniques of BPM and Lean, clarifies a methodology (using BPMN) for the creation of a repository of organizational knowledge (enhancing instruction modelling work routines), while promoting the introduction of digital tools in daily tasks, placing the operator in the foreground. This digital introduction promotes the elimination of waste connected with Lean Information Management, creating more fluid information flows in the company. The human factor is then valued and new points of connection between the human workforce and digital tools are established, while organizational knowledge is updated, created, and retained.

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Acknowledgement

This work was supported by Portuguese funds through the Institute of Electronics and Informatics Engineering of Aveiro (IEETA) and Foundation for Science and Technology, in the context of the project UIDB/00127/2020.

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Authors and Affiliations

  1. Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193, Aveiro, Portugal

    Juliana Salvadorinho

  2. Institute of Electronics and Informatics Engineering of Aveiro, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193, Aveiro, Portugal

    Leonor Teixeira & Carlos Ferreira

  3. Institute of Electronics and Informatics Engineering of Aveiro, Department of Electronics, Telecommunications and Informatics, University of Aveiro, 3010-193, Aveiro, Portugal

    Beatriz Sousa Santos

Authors
  1. Juliana Salvadorinho
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  2. Leonor Teixeira
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  3. Beatriz Sousa Santos
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  4. Carlos Ferreira
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Corresponding author

Correspondence to Leonor Teixeira .

Editor information

Editors and Affiliations

  1. Missouri University of Science and Technology, Rolla, MO, USA

    Fiona Fui-Hoon Nah

  2. Missouri University of Science and Technology, Rolla, MO, USA

    Keng Siau

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Salvadorinho, J., Teixeira, L., Santos, B.S., Ferreira, C. (2021). Human Factors in Industry 4.0 and Lean Information Management: Remodeling the Instructions in a Shop Floor. In: Nah, F.FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2021. Lecture Notes in Computer Science(), vol 12783. Springer, Cham. https://doi.org/10.1007/978-3-030-77750-0_16

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  • DOI: https://doi.org/10.1007/978-3-030-77750-0_16

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  • Online ISBN: 978-3-030-77750-0

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