Skip to main content
SpringerLink
Log in

Usability Assessment of a Jurisprudence System

  • Conference paper
  • First Online:
HCI in Business, Government and Organizations (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12783))

Included in the following conference series:

  • 3135 Accesses

Abstract

The development of a software application involves several challenges related to usability and these challenges need to be observed by the teams throughout the development process. The different forms of interaction, between users and the system, increasingly demand adaptation of human behavior. Thus, usability is an important issue, which depends on factors such as: the user, their characteristics and skills, the task that the user intends to perform, and also the context of use in which the user and the software are inserted. This paper presents a heuristic evaluation of the usability of a Jurisprudence system of the Brazilian Administrative Council for Economic Defense, using a set of 13 usability heuristics and 196 sub-heuristics. The evaluation allowed the experts to find some usability problems, mostly of small and medium severity. The evaluation results were passed on to the development team responsible for the software so that the improvements suggested by the evaluators were all implemented before the software was made available to the end-users.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    http://www.cade.gov.br/.

  2. 2.

    http://www.cade.gov.br/.

References

  1. Botella, F., Gallud, J.A., Tesoreiro, R.: Using interaction patterns in heuristic evaluation. In: Marcus, A. (ed.) DUXU 2011. LNCS, vol. 6769, pp. 23–32. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-21675-6_3

    Chapter  Google Scholar 

  2. Canedo, E.D., Calazans, A.T.S., Masson, E.T.S., Costa, P.H.T., Lima, F.: Perceptions of ICT practitioners regarding software privacy. Entropy 22(4), 429 (2020)

    Article  Google Scholar 

  3. Carvalho, A.P., Canedo, E.D., Carvalho, F.P., Carvalho, P.H.P.: Anonymisation and compliance to protection data: impacts and challenges into big data. In: ICEIS (1), pp. 31–41. SciTePress (2020)

    Google Scholar 

  4. Carvalho, A.P., Carvalho, F.P., Canedo, E.D., Carvalho, P.H.P.: Big data, anonymisation and governance to personal data protection. In: DG.O, pp. 185–195. ACM (2020)

    Google Scholar 

  5. Parente da Costa, R., Dias Canedo, E.: A set of usability heuristics for mobile applications. In: Kurosu, M. (ed.) HCII 2019. LNCS, vol. 11566, pp. 180–193. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-22646-6_13

    Chapter  Google Scholar 

  6. da Costa, R.P., Canedo, E.D., de Sousa, R.T., de Oliveira Albuquerque, R., Villalba, L.J.G.: Set of usability heuristics for quality assessment of mobile applications on smartphones. IEEE Access (2019). https://doi.org/10.1109/ACCESS.2019.2910778

  7. Dourado, M.A.D., Canedo, E.D.: Usability heuristics for mobile applications - a systematic review. In: Proceedings of the 20th International Conference on Enterprise Information Systems, ICEIS 2018, Funchal, Madeira, Portugal, 21–24 March 2018, vol.2, pp. 483–494 (2018). https://doi.org/10.5220/0006781404830494

  8. Governo Federal: Estratégia de governo digital, April 2020. https://www.in.gov.br/en/web/dou/-/decreto-n-10.332-de-28-de-abril-de-2020-254430358

  9. Inostroza, R., Rusu, C., Roncagliolo, S., Jiménez, C., Rusu, V.: Usability heuristics validation through empirical evidences: a touchscreen-based mobile devices proposal. In: 2012 31st International Conference of the Chilean Computer Science Society (SCCC), pp. 60–68. IEEE (2012). https://doi.org/10.1109/SCCC.2012.15

  10. Inostroza, R., Rusu, C., Roncagliolo, S., Rusu, V.: Usability heuristics for touchscreen-based mobile devices: update. In: First Chilean Conference on Human - Computer Interaction, ChileCHI 2013, Temuco, Chile, 11–15 November 2013, pp. 24–29 (2013). https://doi.org/10.1145/2535597.2535602. https://doi.acm.org/10.1145/2535597.2535602

  11. Kjeldskov, J., Stage, J.: New techniques for usability evaluation of mobile systems. Int. J. Hum. Comput. Stud. 60(5–6), 599–620 (2004). https://doi.org/10.1016/j.ijhcs.2003.11.001

    Article  Google Scholar 

  12. Kumar, B.A., Goundar, M.S.: Usability heuristics for mobile learning applications. EAIT 24(2), 1819–1833 (2019). https://doi.org/10.1007/s10639-019-09860-z

    Article  Google Scholar 

  13. de Lima Salgado, A., Freire, A.P.: Heuristic evaluation of mobile usability: a mapping study. In: Kurosu, M. (ed.) HCI 2014. LNCS, vol. 8512, pp. 178–188. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-07227-2_18

    Chapter  Google Scholar 

  14. Macedo, P.N.: Brazilian general data protection law (LGPD). National Congress, vol. 1, pp. 1–20 (2018). https://www.pnm.adv.br/wp-content/uploads/2018/08/Brazilian-General-Data-Protection-Law.pdf. Accessed 18 Oct 2019

  15. Mack, Z., Sharples, S.: The importance of usability in product choice: a mobile phone case study. Ergonomics 52(12), 1514–1528 (2009). https://doi.org/10.1080/00140130903197446

    Article  Google Scholar 

  16. Matera, M., Rizzo, F., Carughi, G.T.: Web usability: principles and evaluation methods. In: Mendes, E., Mosley, N. (eds.) Web Engineering, pp. 143–180. Springer, Heidelberg (2006). https://doi.org/10.1007/3-540-28218-1_5

    Chapter  Google Scholar 

  17. Memedi, M., Tshering, G., Fogelberg, M., Jusufi, I., Kolkowska, E., Klein, G.: An interface for IoT: feeding back health-related data to Parkinson’s disease patients. J. Sensor Actuator Netw. 7(1), 14 (2018). https://doi.org/10.3390/jsan7010014

    Article  Google Scholar 

  18. Nielsen, J.: Finding usability problems through heuristic evaluation. In: Proceedings of the Conference on Human Factors in Computing Systems, CHI 1992, Monterey, CA, USA, 3–7 May 1992, pp. 373–380 (1992). https://doi.org/10.1145/142750.142834

  19. Nielsen, J.: 10 heuristics for user interface design, April 1994. https://www.nngroup.com/articles/ten-usability-heuristics/

  20. Nielsen, J.: Guerrilla HCI: using discount usability engineering to penetrate the intimidation barrier. Cost-Justifying Usability, pp. 245–272 (1994). ftp://ftp.cs.umanitoba.ca/pub/cs371/Readings/Guerrilla.pdf

  21. Nielsen, J.: Usability inspection methods. In: Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA, 24–28 April 1994, Conference Companion, pp. 413–414 (1994). https://doi.org/10.1145/259963.260531. http://doi.acm.org/10.1145/259963.260531

  22. Nielsen, J.: 10 usability heuristics for user interface design. Nielsen Norman Group (1995). http://courses.ischool.utexas.edu/rbias/2014/Spring/

  23. Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. In: Proceedings of the Conference on Human Factors in Computing Systems, CHI 1990, Seattle, WA, USA, 1–5 April 1990, pp. 249–256 (1990). https://doi.org/10.1145/97243.97281. http://doi.acm.org/10.1145/97243.97281

  24. OECD: Digital Government Review of Brazil: Towards the Digital Transformation of the Public Sector. OECD iLibrary (2018). https://doi.org/10.1787/9789264307636-en. https://www.oecd-ilibrary.org/content/publication/9789264307636-en

  25. OCDE OECD: The OECD principles of corporate governance. Contaduría y Administración 216 (2004)

    Google Scholar 

  26. dos Santos Pergentino, A.C., Canedo, E.D., Lima, F., de Mendonça, F.L.L.: Usability heuristics evaluation in search engine. In: Marcus, A., Rosenzweig, E. (eds.) HCII 2020. LNCS, vol. 12200, pp. 351–369. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-49713-2_25

    Chapter  Google Scholar 

  27. Sagar, K., Saha, A.: A systematic review of software usability studies. Int. J. Inf. Technol. 1–24 (2017). https://doi.org/10.1007/s41870-017-0048-1

  28. Salazar, L.H.A., Lacerda, T., Nunes, J.V., von Wangenheim, C.G.: A systematic literature review on usability heuristics for mobile phones. IJMHCI 5(2), 50–61 (2013). https://doi.org/10.4018/jmhci.2013040103

    Article  Google Scholar 

  29. Shackel, B., Richardson, S.J.: Human Factors for Informatics Usability. Cambridge University Press, Cambridge (1991)

    MATH  Google Scholar 

  30. Silva, P.A., Holden, K., Jordan, P.: Towards a list of heuristics to evaluate smartphone apps targeted at older adults: a study with apps that aim at promoting health and well-being. In: 48th Hawaii International Conference on System Sciences, HICSS 2015, Kauai, Hawaii, USA, 5–8 January 2015, pp. 3237–3246 (2015). https://doi.org/10.1109/HICSS.2015.390

  31. I.I.O. for Standardization: ISO 9241-11:1998: Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability (1998)

    Google Scholar 

  32. I.I.O. for Standardization: ISO/IEC 14598-1: Information technology - software product evaluation - Part 1: General overview. International Organization for Standardization, Geneva, Switzerland (1999)

    Google Scholar 

  33. I.I.O. for Standardization: ISO/IEC 9126-1: Software engineering - product quality. International Organization for Standardization, Geneva, Switzerland (2001)

    Google Scholar 

  34. I.I.O. for Standardization: ISO/IEC 25000: Systems and software engineering - systems and software quality requirements and evaluation (square) - guide to square. International Organization for Standardization, Geneva, Switzerland (2005)

    Google Scholar 

  35. Sueyoshi, E.: Prefácio. In: Introdução e boas práticas em UX Design. Casa do Código (2014). https://books.google.com.br/books?id=vWuCCwAAQBAJ

Download references

Acknowledgments

The authors would like to thank the support of the Brazilian research, development and innovation agencies CAPES (grants 23038.007604/2014-69 FORTE and 88887.144009/2017-00 PROBRAL), CNPq (grants 312180/2019-5 PQ-2, BRICS2017-591 LargEWiN, and 465741/2014-2 INCT in Cybersecurity) and FAP-DF (grants 0193.001366/2016 UIoT and 0193.001365/2016 SSDDC), as well as the cooperation projects with the Ministry of the Economy (grants DIPLA 005/2016 and ENAP 083/2016), the Institutional Security Office of the Presidency of the Republic (grant ABIN 002/2017), the Administrative Council for Economic Defense (grant CADE 08700.000047/2019-14), and the General Attorney of the Union (grant AGU 697.935/2019).

Author information

Authors and Affiliations

  1. Department of Computer Science, University of Brasília (UnB), Brasília-DF, Brazil

    Edna Dias Canedo & Leomar Camargo de Souza

  2. National Science and Technology Institute on Cyber Security, Electrical Engineering Department, University of Brasília (UnB), Brasília-DF, Brazil

    Ana Paula Morais do Vale, Rafael Leite Patrão, Rogério Machado Gravina, Fábio Lúcio Lopes Mendonça & Rafael T. de Sousa Jr.

  3. General Coordination of Information Technology (CGTI), Administrative Council for Economic Defense (CADE), Brasília-DF, Brazil

    Vinicius Eloy dos Reis & Felipe Alberto Moreira Dias

Authors
  1. Edna Dias Canedo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ana Paula Morais do Vale
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Rafael Leite Patrão
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Leomar Camargo de Souza
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Rogério Machado Gravina
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Vinicius Eloy dos Reis
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Felipe Alberto Moreira Dias
    View author publications

    You can also search for this author in PubMed Google Scholar

  8. Fábio Lúcio Lopes Mendonça
    View author publications

    You can also search for this author in PubMed Google Scholar

  9. Rafael T. de Sousa Jr.
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Edna Dias Canedo .

Editor information

Editors and Affiliations

  1. Missouri University of Science and Technology, Rolla, MO, USA

    Fiona Fui-Hoon Nah

  2. Missouri University of Science and Technology, Rolla, MO, USA

    Keng Siau

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Dias Canedo, E. et al. (2021). Usability Assessment of a Jurisprudence System. In: Nah, F.FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2021. Lecture Notes in Computer Science(), vol 12783. Springer, Cham. https://doi.org/10.1007/978-3-030-77750-0_31

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-77750-0_31

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-77749-4

  • Online ISBN: 978-3-030-77750-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation