Abstract
Museum websites usually possess a large number of high-quality content and their information is relatively objective and authoritative. So these websites are often used by researchers, visitors and other external users. The usability of museum website has a great impact on user’s experience, which determines whether users can quickly obtain information and services in the easiest way especially for public culture site such as museum, which few have been done. In this paper, Guangzhou Museum of Art is selected as the experimental object of usability evaluation museum website. Through the methods of observation, discussion, thinking aloud protocol, questionnaire and mouse tracking, the usability of the website is evaluated by 10 university researchers in terms of efficiency, effectiveness and satisfaction. The results show that there are some problems in the usability of the website, such as content service form, overall structure, navigation design and so on. The lack of attention to user habits causes users’ cognitive pressure. Suggestions are provided in the study to enhance the usability of these websites.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Cunliffe, D., Kritou, E., Tudhope, D.: Usability evaluation for museum web sites. Mus. Manage. Curatorsh. 19(3), 229–252 (2001)
Murugesan, S., Deshpande, Y., Hansen, S., Ginige, A.: Web engineering: a new discipline for development of Web-based systems, pp. 3–13 (2001)
Hertzum, M.: A review of museum Web sites: in search of user-centred design. Arch. Mus. Informat. 12(2), 127–138 (1998)
Hale, L.A., Smith, C., Mulligan, H., Treharne, G.J.: “Tell me what you want, what you really really want….”: asking people with multiple sclerosis about enhancing their participation in physical activity. Disabil. Rehabil. 34(22), 1887–1893 (2012)
Hu, F.: The studies of eye tracking and usability test. p. 5 (2006)
Nielsen, J.: Usability Engineering. Elsevier, New York (1994)
Arroyo, E., Selker, T., Wei, W.: Usability tool for analysis of web designs using mouse tracks. In: CHI 2006 Extended Abstracts on Human Factors in Computing Systems, Association for Computing Machinery, Montréal, Québec, Canada, pp. 484–489 (2006)
Hong, J.I., Heer, J., Waterson, S., Landay, J.A.: WebQuilt: a proxy-based approach to remote web usability testing. ACM Trans. Inf. Syst. 19(3), 263–285 (2001)
Acknowledgements
The authors wish to thank all the people who provided their time and efforts for the investigation. The author, Cihui Wu, is also officially known as TZU-HUI WU as her name. This research is supported by “South China University of Technology Central University Basic Scientific Research Operating Expenses Subsidy, project approval no. XYZD201928, (x2sjC2191370)”.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Wu, C., Liu, Z. (2021). Usability Study of a Public Culture Website for Improvement: A Case of Guangzhou Museum of Art. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds) Design, User Experience, and Usability: Design for Contemporary Technological Environments. HCII 2021. Lecture Notes in Computer Science(), vol 12781. Springer, Cham. https://doi.org/10.1007/978-3-030-78227-6_40
Download citation
DOI: https://doi.org/10.1007/978-3-030-78227-6_40
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78226-9
Online ISBN: 978-3-030-78227-6
eBook Packages: Computer ScienceComputer Science (R0)