Abstract
As system and software products are widely used in our life, use of them is influence on not only their direct uses but also organizations and society.
However, it is responsibility for society of the manufacturer to be controllable these influences as much as possible. From this, quality is regarded influence on stakeholders by using. The purpose of quality in use is that manufacturers and managers are able to enforce to “use” for improvement of quality by measuring and evaluating.
“Quality in use” is defined as “degree to the system satisfied the stakeholder needs related to use when operator uses the system and software” and stakeholders are classified into four groups, they are “operator”, “customer”, “responsible organization” and “society”.
Analyzing the relationship among them, quality characteristics as quality in use model are extracted. They are “beneficialness”, “freedom from risk” and “acceptability”. And subcharacteristics for each quality characteristics are also extracted. In the future, we continue to collect any examples and improve the accuracy of the model.
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References
ISO/IEC 25010: Systems and software engineering -Systems and software Quality Requirements and Evaluation (SQuaRE)—System and software quality (2011)
ISO 9241–11:2018, Ergonomics of human system interaction—Part 11: Usability: concept and definition
Fukuzumi, S., Hirasawa, N.: Usability in software development process -Proposal of Society/Stakeholder Centered Design (SCD). In: 1st International Workshop on Experience with SQuaRE series and their Future Direction (IWESQ2019), pp. 18–19 (2019). http://www.sic.shibaura-it.ac.jp/~tsnaka/iwesq_program.html
ISO/IEC 12207:2008, Systems and software engineering—Software life cycle processes
Fukuzumi, S., Hirasawa, N.: Proposal of Quality in Use in software quality, IPSJ SIG Technical report, Information Processing Society of Japan (2019). (In Japanese)
Fukuzumi, S., Wada, N., Hirasawa, N.: Quality in Use -Issues and proposal-, IWESQ2020 (2020). http://ceur-ws.org/Vol-2800/paper-07.pdf
Acknowledgement
We appreciate Mr. Raúl Martínez to give us Fig. 4 for discussing quality in use.
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Fukuzumi, S., Wada, N. (2021). Quality in Use -Case Study for Evaluation-. In: Kurosu, M. (eds) Human-Computer Interaction. Theory, Methods and Tools. HCII 2021. Lecture Notes in Computer Science(), vol 12762. Springer, Cham. https://doi.org/10.1007/978-3-030-78462-1_26
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DOI: https://doi.org/10.1007/978-3-030-78462-1_26
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