Abstract
We present the results of a comparative study among four well-known web mapping services. The study explored how digital natives (young people under 30 years old who were born and raised with technology and smart devices) interact with web mapping services. The sample consisted of 167 University students in the field of Engineering and was conducted entirely online. Results indicate that the nature of tasks performed using mapping services affect both effectiveness and efficiency even when users interact with the same service. Among services, study results also indicate differences between task success rates as well as between successful task completion times. Finally, comparison between male and female participants showed no difference in either effectiveness or efficiency between genders.
The research work was supported by the Hellenic Foundation for Research and Innovation (H.F.R.I.) under the “First Call for H.F.R.I. Research Projects to support Faculty members and Researchers and the procurement of high-cost research equipment grant” (ProjectNumber: HFRI-FM17-2661). This research was also partially supported by the project that has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 739578 (RISE–Call: H2020-WIDESPREAD-01-2016-2017-TeamingPhase2) and the Government of the Republic of Cyprus through the Directorate General for European Programmes, Coordination and Development.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Prensky, M.: Digital natives, digital immigrants part 1. Horizon 9(5), 3–6 (2001). https://doi.org/10.1108/10748120110424816
Brooke, J.: SUS: a retrospective. J. Usab. Stud. 8(2), 29–40 (2013)
Bevan, N., Carter, J., Harker, S.: ISO 9241-11 revised: what have we learnt about usability since 1998? In: Kurosu, M. (ed.) HCI 2015. LNCS, vol. 9169, pp. 143–151. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-20901-2_13
Nivala, A.-M., Brewster, S., Sarjakoski, T.L.: Usability evaluation of web mapping sites. Cartograph. J. 45(2), 129–138 (2008). https://doi.org/10.1179/174327708X305120
Wachowicz, M., Cui, L., Vullings, W., Bulens, J.: The effects of web mapping applications on user satisfaction: an empirical study. In: Peterson, M.P. (ed.) International Perspectives on Maps and the Internet. Lecture Notes in Geoinformation and Cartography. Springer, Heidelberg (2008). https://doi.org/10.1007/978-3-540-72029-4_25
Wang, C.: Usability evaluation of public web mapping sites. Int. Arch. Photogram. Remote Sens. Spat. Inf. Sci. 60(4), 285–289 (2014). https://doi.org/10.1179/174327708X305120
Panko, R.: The Popularity of Google Maps: Trends in Navigation Apps in 2018. The Manifest (2018). https://themanifest.com/mobile-apps/popularity-google-maps-trends-navigation-apps-2018. Accessed 03 Feb 2021
Baayen, H., Milin, P.R.: Analyzing reaction times. Int. J. Psychol. Res. 3(2), 12–28 (2010). https://doi.org/10.21500/20112084.807
De Boeck, P., Jeon, M.: An overview of models for response times and processes in cognitive tests. Front. Psychol. 10(102) (2019). https://doi.org/10.3389/fpsyg.2019.00102
Ratcliff, R.: Methods for dealing with reaction time outliers. Psychol. Bull. 114, 510–532 (1993)
Acknowledgements
Authors would like to thank all students who participated to the user study.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Kavouras, M., Kokla, M., Liarokapis, F., Pastra, K., Tomai, E. (2021). Comparative Study of the Interaction of Digital Natives with Mainstream Web Mapping Services. In: Kurosu, M. (eds) Human-Computer Interaction. Design and User Experience Case Studies. HCII 2021. Lecture Notes in Computer Science(), vol 12764. Springer, Cham. https://doi.org/10.1007/978-3-030-78468-3_23
Download citation
DOI: https://doi.org/10.1007/978-3-030-78468-3_23
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78467-6
Online ISBN: 978-3-030-78468-3
eBook Packages: Computer ScienceComputer Science (R0)