Abstract
Our objective is to clarify how to increase the satisfaction of participants in a service design group dialogue. As a basic study, experiments were conducted, and two dialogue corpora were constructed: one face-to-face and the other online. The face-to-face dialogue corpus consisted of 17 groups of four people, and the online corpus consisted of ten groups of four people. Each dialogue lasted 40 min, and various video, voice, data, and 3D point cloud data were acquired. We also administered multiple questionnaires to investigate the participants’ satisfaction. We introduce the contents of the corpora and describe our initial analysis comparing face-to-face and online communication.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Hossain, M., Leminen, S., Westerlund, M.: A systematic review of living lab literature. Int. J. Cleaner Product. 213, 976–988 (2019)
Folstad, A.: Living labs for innovation and development of information and communication technology: a literature review. J. Virtual Organ. Netw. 10, 99–131 (2008)
Stahlbrost, A., Bertoni, M., Folstad, A., Ebbesson, E., Lund, J.: Social Media for User Innovation in Living Labs: A Framework to Support User Recruitment and Commitment. In: Proc. XXIV ISPIM Conference, pp. 16–19 (2013)
Carletta, J.: Unleashing the killer corpus: experiences in creating the multi-everything AMI meeting corpus. Lang Res. Eval. 41, 181–190 (2007)
Dong, W., Lepri, B., et. al: Using the influence model to recognize functional roles in meetings. In: Proceedings of International Conference Multimodal Interfaces(ICMI07), pp. 271–278 (2007)
Hayashi, Y., Nihei, F., Nakano, Y., Huang, H.-H.: Development of group discussion interaction corpus and analysis of the relationship with personality traits. IPSJ J. 56(4), 1217–1227 (2015). in Japanese
Okada, S., Matsugi, Y., Nakano, Y., Hayashi, Y., Huang, H.-H., Nitta, K.: Estimating communication skills based on multimodal information in group discussions. Trans. Jpn. Soc. Artif. Intell. 31(6), 1–12 (2016)
Sanchez-Cortes, D., Aran, O., Mast, M.S., Gatica-Perez, D.: A nonverbal behavior approach to identify emergent leaders in small groups. IEEE Trans. Multimedia 14(3), 816–832 (2012)
Rienks, R., Zhang, D., Gatica-Perez, D., Post, W.: Detection and application of influence rankings in small group meetings. In: Proceedings of 8th International Conference on Multimodal interfaces (ICMI), pp. 257–264 (2006)
Hung, H., et al.: Using audio and video features to classify the most dominant person in a group meeting. In: Proceedings of the 15th ACM international conference on Multimedia (ICMI), pp. 835–838 (2007)
Lai, C., Murray, G.: Predicting group satisfaction in meeting discussions. In: Proceedings of the Workshop on Modeling Cognitive Processes from Multimodal Data, 1, pp. 1–8 (2018)
Guo, Z., D'ambra, J., Turner, T., Zhang, H.: Improving the effectiveness of virtual teams: a comparison of video-conferencing and face-to-face communication in China. IEEE Trans. Prof. Commun. 52(1), 1–16 (2009)
Straus, S.G., McGrath, J.E.: Does the medium matter? The interaction of task type and technology on group performance and member reactions. J. Appl. Psychol. 79(1), 87–97 (1994)
Sniezek, J.A., Crede, M.: Group judgment processes and outcomes in video-conferencing vs. face-to-face groups. In: Proceedings of 35th Annual Hawaii International Conference on System Sciences, pp. 495–504. IEEE (2002)
Dennis, A.R., Kinney, A.R., Hung, S.T., Caisy, Y.: Gender differences in the effects of media richness. Small Group Res. 30, 405–437 (1999)
Valacich, J.S., Schwenk, C.: Devil’s advocate and dialectical inquiry effects on face -to-face and computer-mediated group decision-making. Organ. Behav. Hum. Decis. Process. 63, 158–173 (1995)
Kiesler, S., Sproull, L.: Group decision making and communication technology. Organ. Behav. Hum. Decis. Process. 52, 96–123 (1992)
Cook, M., Lalljee, M.: Verbal substitutes for visual signals in interaction. Semiotica 3, 212–221 (1972)
Rutter, D., Stephenson, G.: The role of visual communication in synchronizing conversation. Euro. J. Soc. Psychol. 2, 29–37 (1977)
O’Conaill, B., Whittaker, S., Wilbur, S.: Conversations over video conferences: an evaluation of the spoken aspects of video-mediated communication. Hum.- Comput. Interact. 8(4), 389–428 (1993)
Alge, B.J., Wiethoff, C., Klein, H.J.: When does the medium matter? knowledge-building experiences and opportunities in decision-making teams. Organ. Behav. Hum. Decis. Process. 91(1), 26–37 (2003)
Pauleen, D., Yoong, P.: Facilitating virtual team relationships via internet and conventional communication channels. Internet Res.: Electron. Netw. Appl. and Policy 11(3), 190–202 (2001)
Tan, B.C., Wei, K.K., Huang, W.W., Ng, G.N.: A dialogue technique to enhance electronic communication in virtual teams. IEEE Trans. Prof. Commun. 43(2), 153–165 (2000)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Nakatani, M., Ishii, Y., Nakane, A., Takayama, C., Akasaka, F. (2021). Improving Satisfaction in Group Dialogue: A Comparative Study of Face-to-Face and Online Meetings. In: Kurosu, M. (eds) Human-Computer Interaction. Design and User Experience Case Studies. HCII 2021. Lecture Notes in Computer Science(), vol 12764. Springer, Cham. https://doi.org/10.1007/978-3-030-78468-3_41
Download citation
DOI: https://doi.org/10.1007/978-3-030-78468-3_41
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78467-6
Online ISBN: 978-3-030-78468-3
eBook Packages: Computer ScienceComputer Science (R0)