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The Foundation, Trend and Frontier of Service Design Research in English Literature

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HCI International 2021 - Posters (HCII 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1419))

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Abstract

Having a deep insight of the international research progress in the field of service design is an inevitable requirement for the further development of service design industry. Based on 401 English articles on service design from the core collection database of Web of Science from 1999 to 2019, with the help of CiteSpace software, the research foundation, trend and frontier of service design are visually analyzed. The study found that: ① The research topics of service design cover a wide range of fields. They mainly falls into three groups: the origin of service design, the logic and method of service design, and the relationship between service design, enterprise and society. The logic and method of service design is the longest and most active knowledge group among them; ② From 2002 to 2011, the relationship between service design and perceived service quality is the frontier of research. From 2008 to 2014, the concept and application of service-oriented architecture is the frontier of research.

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Authors and Affiliations

  1. East China University of Science and Technology, Shanghai, 200237, China

    Ya-Wei Zhang & Wei Ding

Authors
  1. Ya-Wei Zhang
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  2. Wei Ding
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Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Zhang, YW., Ding, W. (2021). The Foundation, Trend and Frontier of Service Design Research in English Literature. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1419. Springer, Cham. https://doi.org/10.1007/978-3-030-78635-9_12

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  • DOI: https://doi.org/10.1007/978-3-030-78635-9_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-78634-2

  • Online ISBN: 978-3-030-78635-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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