Abstract
In this fast-paced technological era, the demand and the usage of applications which make our life easier have increased dramatically. This need has grown especially for the aging population who require help more than ever. Older adults (65+) need an effective way to communicate with a healthcare professional in case they require any advice about their health or schedule an in-person checkup. The current COVID-19 pandemic has accelerated the push for remote check-ins and virtual care especially for older adults who are medically or socially vulnerable. Remote health services are being promoted as a means of preserving the patient-health care provider relationship at times when in-person visits are not practical or feasible, especially during COVID-19 and in the future. This paper describes an application to support vulnerable older adults in their home, with more responsive home health care services which can potentially reduce the number of unnecessary trips to the hospital for non-emergency situations. The process of designing the application will be described, including workflow, storyboards, and key steps in the validation process. The paper will also discuss future research directions.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Figma. https://www.figma.com/
Baecker, R., Sellen, K., Crosskey, S., Boscart, V., Neves, B.B.: Technology to reduce social isolation and loneliness. In: ASSETS14 - Proceedings of the 16th International ACM SIGACCESS Conference on Computers and Accessibility, pp. 27–34 (2014). https://doi.org/10.1145/2661334.2661375
Canadian Institute for Health Information: infographic: Canada’s seniors population outlook: uncharted territory. https://www.cihi.ca/en/infographic-canadas-seniors-population-outlook-uncharted-territory
Cavoukian, A., Fisher, A., Killen, S., Hoffman, D.A.: Remote home health care technologies: how to ensure privacy? Build it. Privacy Des. Identity Inf. Soc. 3(2), 363–378 (2010). https://doi.org/10.1007/s12394-010-0054-y
CBC/Radio Canada: 1 in 5 emergency department visits in Canada could be treated elsewhere—CBC news, November 2014. https://www.cbc.ca/news/health/1-in-5-emergency-department-visits-could-be-treated-elsewhere-institute-reports-1.2826366
Chopik, W.J.: The benefits of social technology use among older adults are mediated by reduced loneliness. Cyberpsychol. Behav. Soc. Netw. 19(9), 551–556 (2016). https://doi.org/10.1089/cyber.2016.0151, https://www.liebertpub.com/doi/10.1089/cyber.2016.0151
Dishman, E.: Inventing wellness systems for aging in place. Computer 37(5), 34–41 (2004). https://doi.org/10.1109/MC.2004.1297237
Gilbert, M.E.: Digitally engaging older populations in healthcare requires new practices to be effective. Gartner (January), 1–21 (2020)
Elections Canada: Research Note - Canadian Seniors: A Demographic Profile, November 2012. https://www.elections.ca/content.aspx?section=res&dir=rec/part/sen& document=index&lang=e
Findlay, R.A.: Interventions to reduce social isolation amongst older people: where is the evidence? Ageing Soc. 23(5), 647–658 (2003). https://doi.org/10.1017/S0144686X03001296
Fischer, S.H., David, D., Crotty, B.H., Dierks, M., Safran, C.: Acceptance and use of health information technology by community-dwelling elders. Int. J. Med. Informatics 83(9), 624–635 (2014). https://doi.org/10.1016/j.ijmedinf.2014.06.005
Gregor, P., Newell, A.F., Zajicek, M.: Designing for dynamic diversity, p. 151 (2002). https://doi.org/10.1145/638276.638277
Kondratova, I., Fournier, H., Katsuragawa, K.: Review of usability testing methods for aging in place technologies. In: HCI International 2021 (2021)
Koonin, L.M., et al.: Trends in the use of telehealth during the emergence of the COVID-19 pandemic – United States, January-March 2020. MMWR. Morbidity Mortality Weekly Report 69(43), 1595–1599 (2020). https://doi.org/10.15585/mmwr.mm6943a3
Mitzner, T.L., et al.: Older adults talk technology: technology usage and attitudes. Comput. Hum. Behav. 26(6), 1710–1721 (2010). https://doi.org/10.1016/j.chb.2010.06.020
Munteanu, C., et al.: Designing for Older Adults: Overcoming Barriers to a Supportive, Safe, and Healthy Retirement. The Disruptive Impact of FinTech on Retirement Systems, pp. 104–126 (2019). https://doi.org/10.1093/oso/9780198845553.003.0007
National Research Council: Aging in place proposed program plan, October 2020. https://nrc.canada.ca/en/research-development/research-collaboration/programs/aging-place-proposed-program-plan
Pan, A., Zhao, F.: User acceptance factors for mHealth. In: Kurosu, M. (ed.) HCI 2018. LNCS, vol. 10902, pp. 173–184. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-91244-8_14
Panagopoulos, C., Menychtas, A., Tsanakas, P., Maglogiannis, I.: Increasing usability of homecare applications for older adults: a case study. Designs 3(2), 23 (2019). https://doi.org/10.3390/designs3020023
Sheps, S.G.: Anxiety: A cause of high blood pressure?. https://www.mayoclinic.org/diseases-conditions/high-blood-pressure/expert-answers/anxiety/faq-20058549
Smith, M.L., Steinman, L.E., Casey, E.A.: Combatting social isolation among older adults in a time of physical distancing: the COVID-19 social connectivity paradox 8(July), 1–9 (2020). https://doi.org/10.3389/fpubh.2020.00403
The New Brunswick Extra-Mural Program: How we’re doing (2021). https://extramuralnb.ca/en/how-we-are-doing/
Vasilyeva, E., Pechenizkiy, M., Puuronen, S.: Towards the framework of adaptive user interfaces for eHealth. In: Proceedings - IEEE Symposium on Computer-Based Medical Systems, pp. 139–144 (2005). https://doi.org/10.1109/cbms.2005.101
Vitalité Health Network: Vitalité health network asks moncton residents to reduce use of the emergency department, March 2021. https://www.vitalitenb.ca/en/news/vitalite-health-network-asks-moncton-residents-reduce-use-emergency-department
Xie, B.: Older adults, computers, and the internet: future directions. Gerontechnology 2(4) (2003). https://doi.org/10.4017/gt.2003.02.04.002.00
Zamir, S., Hennessy, C.H., Taylor, A.H., Jones, R.B.: Video-calls to reduce loneliness and social isolation within care environments for older people: an implementation study using collaborative action research. BMC Geriatrics 18(1) (2018). https://doi.org/10.1186/s12877-018-0746-y, https://bmcgeriatr.biomedcentral.com/track/pdf/10.1186/s12877-018-0746-y.pdf
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Her Majesty the Queen in Right of Canada
About this paper
Cite this paper
Fournier, H., Katsuragawa, K., Singh, K., Bin Hannan, N., Kondratova, I. (2021). Designing Towards an Application to Find a Nurse. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1419. Springer, Cham. https://doi.org/10.1007/978-3-030-78635-9_35
Download citation
DOI: https://doi.org/10.1007/978-3-030-78635-9_35
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78634-2
Online ISBN: 978-3-030-78635-9
eBook Packages: Computer ScienceComputer Science (R0)