Abstract
Training new employees is the most vital part of any vocational industry. Along with the development of digitization, new methods of employee qualification arise. Virtual Reality (VR) can create immersive situations, have great potential in terms of repetitive, high retention rate learning and multi-sensory interaction, and are gradually being applied to training in various fields. Chain coffee shop is an industry with a relatively high demand for manpower. New employee training requires a lot of human resources and costs. Furthermore, the coffee-making process is a more complex training project that requires professionals to guide details and a lot of time to practice. The study chooses Starbucks as a case and proposes a design combining virtual reality and coffee-making training. As an initial attempt to provide insight into utilizing a new technology for better coffee-making training of chain coffee shops’ new employees.
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Lin, YC., Chen, CH. (2021). Behind the Chain Coffee Shop: Design of Utilizing Virtual Reality for Coffee-Making Training. In: Ahram, T.Z., Falcão, C.S. (eds) Advances in Usability, User Experience, Wearable and Assistive Technology. AHFE 2021. Lecture Notes in Networks and Systems, vol 275. Springer, Cham. https://doi.org/10.1007/978-3-030-80091-8_24
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DOI: https://doi.org/10.1007/978-3-030-80091-8_24
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