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Perceived Conflict and Resolution Strategy in Collaborative Design of Complex Product from the Perspective of Cognitive Semantics

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Advances in Creativity, Innovation, Entrepreneurship and Communication of Design (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 276))

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Abstract

Conflict refers to the opposite or inconsistent opinions of different roles in a team environment. To support design practice, this paper adopting semantic analysis to summarize small crane of Zoomlion and concept car of Key laboratory of automobile body of Hunan University, the information of perceiving differences of managers, users, and designers’ reaction to different shapes during the two collaborative design review processes, and the conflicts caused by difference information. Additionally, six types of conflicts based on emotion and cognition are concluded. By observing the design process, It is found that there are two different types of conflict resolution methods in collaborative design: cognitive fusion and emotional transformation. The resolution method of cognitive conflict is a linear resolution path of knowledge matching, and the resolution method of emotional conflict is a net-like resolution path associated with multiple images. Finally, this paper applies the method to practical design examples to verify its effectiveness.

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References

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Acknowledgment

We should like to thank Innovation Platform Development Fund Project of Hunan Department of Education, China (20K007), and Research and Development Projects in Key Fields of Hunan Provincial Department of Science and Technology, China (2019GK2142), for providing this research with financial support.

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Authors and Affiliations

  1. Experiment Teaching Center of Fashion Design and Engineering, Hunan Normal University, Changsha, China

    Zheng-tang Tan

  2. College of Engineering and Design, Hunan Normal University, Changsha, China

    Yu-fan Zhou & Zhen Wang

  3. School of Design, Hunan University, Changsha, China

    Dan-hua Zhao

Authors
  1. Zheng-tang Tan
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  2. Yu-fan Zhou
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  3. Zhen Wang
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  4. Dan-hua Zhao
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Corresponding author

Correspondence to Zhen Wang .

Editor information

Editors and Affiliations

  1. School of Management, University College London, London, UK

    Evangelos Markopoulos

  2. Department IELM, Hong Kong University of Science and Technology, Hong Kong, Hong Kong

    Ravindra S. Goonetilleke

  3. School of Arts and Social Science, The Open University of Hong Kong, Ho Man Tin, Kowloon, Hong Kong

    Amic G. Ho

  4. Asian Ergonomics Design Lab, The Hong Kong Polytechnic University, Kowloon, Hong Kong

    Yan Luximon

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Tan, Zt., Zhou, Yf., Wang, Z., Zhao, Dh. (2021). Perceived Conflict and Resolution Strategy in Collaborative Design of Complex Product from the Perspective of Cognitive Semantics. In: Markopoulos, E., Goonetilleke, R.S., Ho, A.G., Luximon, Y. (eds) Advances in Creativity, Innovation, Entrepreneurship and Communication of Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 276. Springer, Cham. https://doi.org/10.1007/978-3-030-80094-9_37

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  • DOI: https://doi.org/10.1007/978-3-030-80094-9_37

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80093-2

  • Online ISBN: 978-3-030-80094-9

  • eBook Packages: EngineeringEngineering (R0)

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