Skip to main content
SpringerLink
Log in

Contextual Knowledge Sharing Strategy Based on Contextual Thinking in Service Design

  • Conference paper
  • First Online:
Advances in Creativity, Innovation, Entrepreneurship and Communication of Design (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 276))

Included in the following conference series:

  • 2784 Accesses

Abstract

Some studies have proved that visual tools in service design, as boundary objects, can promote interdisciplinary collaboration. However, how these visualization tools and methods enable interdisciplinary collaboration needs to be further explored. This paper proposes a Contextual Knowledge Sharing Model, which further explains the role of service design in helping multidisciplinary collaboration. This paper describes the relationship between service design and contextual knowledge and their mechanism based on service characteristics and the perspective of promoting the circulation of contextual knowledge.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Junginger, S, Sangiorgi, D.: Service design and organizational change. Bridging the gap between rigour and relevance. In: International Association of Societies of Design Research KOR 4339–4348 (2009)

    Google Scholar 

  2. Sangiorgi, D.: Transformative services and transformation design. Int. J. Design 5(2), 29–40 (2011)

    Google Scholar 

  3. Stickdorn, M., et al.: This is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media Inc., Sebastopol (2018)

    Google Scholar 

  4. Zomerdijk, L.G., Voss, C.A.: Service design for experience-centric services. J. Serv. Res. 13(1), 67–82 (2010)

    Article  Google Scholar 

  5. Polaine, A., Løvlie, L., Reason, B.: Service Design: From Insight to Inspiration. Rosenfeld Media, La Vergne (2013)

    Google Scholar 

  6. Diana, C., Pacenti, E., Tassi, R.: Visualtiles: Communication tools for (service) design. In: Conference Proceedings ServDes 2009, DeThinking Service ReThinking Design, pp. 65–76. Oslo Norway, November 24–26 2009. Linköping University Electronic Press (2012)

    Google Scholar 

  7. Segelström, F.: Visualisations in Service Design. Linköping University Electronic Press, Linköping (2010)

    Google Scholar 

  8. Sevaldson, B.: Visualizing complex design: the evolution of gigamaps. In: Jones, P., Kijima, K. (eds.) Systemic Design Theory, Methods, and Practice Translational Systems Sciences, vol. 8, pp. 243–269. Springer, Tokyo (2018). https://doi.org/10.1007/978-4-431-55639-8_8

    Chapter  Google Scholar 

  9. Rygh, K., Clatworthy, S.: The use of tangible tools as a means to support co-design during service design innovation projects in healthcare. In: Pfannstiel, M.A., Rasche, C. (eds.) Service Design and Service Thinking in Healthcare and Hospital Management, pp. 93–115. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-00749-2_7

    Chapter  Google Scholar 

  10. Sanders, E.B.N., Stappers, P.J.: Co-creation and the new landscapes of design. Co-design 4(1), 5–18 (2008)

    Google Scholar 

  11. Holmlid, S.: Participative; co-operative; emancipatory: from participatory design to service design. In: Conference Proceedings ServDes 2009; DeThinking Service; ReThinking Design; Oslo, Norway, 24–26 November 2009, pp. 105–118. Linköping University Electronic Press (2012)

    Google Scholar 

  12. Teixeira, J., et al.: Customer experience modeling: from customer experience to service design. J. Serv. Manag. 23(3), 362–376 (2012)

    Article  Google Scholar 

  13. Bitner, M.J.: Servicescapes: the impact of physical surroundings on customers and employees. J. Mark. 56(2), 57–71 (1992)

    Article  Google Scholar 

  14. Gedenryd, H.: How Designers Work: Making Sense of Authentic Cognitive Activities. Lund University (1998)

    Google Scholar 

  15. Segelström, F., Holmlid, S.: Visualizations as tools for research: service designers on visualisations. Nordes (3) (2009)

    Google Scholar 

  16. Dubberly, H., Evenson, S.: On modeling the analysis-synthesis bridge model. Interactions 15(2), 57–61 (2008)

    Article  Google Scholar 

  17. Star, S.L., Griesemer, J.R.: Institutional ecology, translations’ and boundary objects: amateurs and professionals in Berkeley’s Museum of Vertebrate Zoology, 1907-39. Soc. Stud. Sci. 19(3), 387–420 (1989)

    Article  Google Scholar 

  18. Holtzblatt, K., Beyer, H.: Contextual Design: Design for Life. Elsevier, San Francisco (2017)

    Google Scholar 

  19. Vargo, S.L., Maglio, P.P., Akaka, M.A.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26(3), 145–152 (2008)

    Article  Google Scholar 

  20. Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Mark. Sci. 44(1), 5–23 (2016)

    Article  Google Scholar 

  21. Meroni, A., Sangiorgi, D.: Design for Services. Gower Publishing Ltd., Burlington (2011)

    Google Scholar 

  22. Blomkvist, J., Holmlid, S.: Service prototyping according to service design practitioners. In: Conference Proceedings, ServDes 2010, Exchanging Knowledge, Linköping, Sweden, 1–3 December 2010, pp. 1–11. Linköping University Electronic Press (2010)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Design, Hunan University, Chang Sha, China

    Long Yuan & Jun Zhang

Authors
  1. Long Yuan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jun Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. School of Management, University College London, London, UK

    Evangelos Markopoulos

  2. Department IELM, Hong Kong University of Science and Technology, Hong Kong, Hong Kong

    Ravindra S. Goonetilleke

  3. School of Arts and Social Science, The Open University of Hong Kong, Ho Man Tin, Kowloon, Hong Kong

    Amic G. Ho

  4. Asian Ergonomics Design Lab, The Hong Kong Polytechnic University, Kowloon, Hong Kong

    Yan Luximon

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Yuan, L., Zhang, J. (2021). Contextual Knowledge Sharing Strategy Based on Contextual Thinking in Service Design. In: Markopoulos, E., Goonetilleke, R.S., Ho, A.G., Luximon, Y. (eds) Advances in Creativity, Innovation, Entrepreneurship and Communication of Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 276. Springer, Cham. https://doi.org/10.1007/978-3-030-80094-9_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-80094-9_6

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80093-2

  • Online ISBN: 978-3-030-80094-9

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation