Abstract
Agile and Development & Operations (DevOps) methodologies are changing the way software is developed and delivered. In DevOps, Day 1 represents when capabilities are delivered and operational demands of the delivered software begin to exist. On Day 2 (and the days following), organizations begin to stress application resilience, scale, agility, security, and more. For large enterprises, operations can be very complex and costly, making it more important for Operational Users and Administrators to be prepared for the agile engagement with developers. Based on experience and lessons learned working with several public sector large organizations, this paper focuses on the “Ops” of DevOps discussing key findings and challenges that operations organizations face in the era of continuous engineering. It offers specific recommendations to empower operators in managing the effective transition and execution of capabilities into operations. The first recommendation is the creation of an Operations Architect to represent the important mission context for operations to developers, focusing on key cross-cutting enablers required to support those operations. A second recommendation is to integrate DevOps into existing IT Service Management processes and systems for the target operational environments. A third recommendation discussed the establishment of Minimal Viable Users with appropriate operational experience to adequately represent users to the development community. A fourth recommendation is to encourage community-based operations collaboration across user groups. A final recommendation discusses empowering operators and end users as “Citizen Coders” to be able to rapidly develop application features and as a way to document requirements and designs used in discussions with full development teams.
R. Cherinka—The author's affiliation with The MITRE Corporation is provided for identification purposes only, and is not intended to convey or imply MITRE's concurrence with, or support for, the positions, opinions or viewpoints expressed by the author.
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Cherinka, R., Foote, S., Burgo, J., Prezzama, J. (2022). The Impact of Agile Methods and “DevOps” on Day 2+ Operations for Large Enterprises. In: Arai, K. (eds) Intelligent Computing. Lecture Notes in Networks and Systems, vol 283. Springer, Cham. https://doi.org/10.1007/978-3-030-80119-9_71
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DOI: https://doi.org/10.1007/978-3-030-80119-9_71
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