Abstract
75%–96% shipping accidents involved human-error in 2018 [1]. One of the most critical reasons was poor design of controls and lack of proper procedures [2]. It is unclear if ship-bridge design entirely considers user experience (UX). The crews are working in an increasingly time/resource pressured industry. Especially when hazardous scenarios occur, the increased amount of information being processed and decreased available time for decision-making together make it error-prone, adding an extra complexity to UX. Investigating the extent to which design influences human-error and distracts people from task’s reality, this paper evaluates the overlooked aspects of ship-bridge design to understand if it distorts user’s reality in hazardous situations and increases high cognitive loads with complex interfaces. Considering human-centred marine design (HCMD) that deals with end-user, addresses issues by adopting human factors/ergonomics (HF/E) introduced in industrial design, and applying product semantics/semiotics to the bridge design, reducing high cognitive loads with ergonomic interfaces.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Rothblum, Anita M.: Human Error and Marine Safety (2002). https://docplayer.net/4729081-Human-error-and-marine-safety.html
Norman, D.A.: People-centred (not tech-driven) design. In: Pappas, T. (ed.) Encyclopaedia Britannica, Anniversary Edition, pp. 640–641. Encyclopaedia Britannica, Chicago (2018)
Norman, D.A.: Human Error? No, Bad Design. Jnd.org. (2018). https://jnd.org/stop_blaming_people_blame_inept_design/
Grech, M.R., Horberry, T.J., Koester, T.: Human Factors in The Maritime Domain, 1st edn. CRC Press, Boca Raton (2008). https://doi.org/10.1201/9780429355417
Elmansy, R.: Characteristics of Human-Centred Design (2017). https://www.designorate.com/characteristics-of-human-centered-design/
Zimmermann, D., Grötzbach, L.: A requirement engineering approach to user centered design. In: Jacko, J.A. (ed.) HCI 2007. LNCS, vol. 4550, pp. 360–369. Springer, Heidelberg (2007). https://doi.org/10.1007/978-3-540-73105-4_40
Kushniruk, A.W., Patel, V.L.: Cognitive and usability engineering methods for the evaluation of clinical information systems. J. Biomed. Inform. 37(1), 56–76 (2004)
Gernez, E.: Human-centered, collaborative, field-driven ship design : implementing field studies for the design of ships in operation (2019). https://doi.org/10.13140/RG.2.2.23615.66728
Jean-François Petiot, B.Y.: Measuring consumer perceptions for a better comprehension, specification and assessment of product semantics. Int. J. Ind. Ergon. 33(6), 507–525 (2004)
Mallam, S.C., Nordby, K.: Assessment of current maritime bridge design regulations and guidance. Report Prepared for the Open Bridge Project: The Oslo School of Architecture and Design (2018)
Nielsen, J.: Coordinating User Interfaces for Consistency. Elsevier, Amsterdam (2014)
Costa, N.: Human Centred Design for Maritime Safety: A User Perspective on the Benefits and Success Factors of User Participation in the Design of Ships and Ship Systems. Technical report no 16:162. Gothenburg, Sweden (2016). ISSN 1652-9189
Norman, D.A.: Categorisation of action slips. Psychol. Rev. 88(1), 1–15 (1981)
Reason, J., Manstead, A., Stradling, S., Baxter, J., Campbell, K.: Errors and violations on the roads: a real distinction? Ergonomics 33(10–11), 1315–1332 (1990)
Rasmussen, J.: Skills, rules, and knowledge; signals, signs, and symbols; and other distinctions in human performance models. IEEE Trans. Syst. Man Cybern. SMC-13, 257–266 (1983)
Galieriková, A.: The human factor and maritime safety. Sci. Direct Transp. Res. Procedia 40, 1319–1326 (2019)
ISO 6385:2004: https://www.iso.org/standard/35885.html
IEA: International Ergonomics Association: https://iea.cc/what-is-ergonomics/. Accessed 17 Apr 2018
IEA: International Ergonomics Association. What is Ergonomics? https://iea.cc/what-is-ergonomics/. Accessed 17 Mar 2014
Krippendorff, K., Butter, R.: Special issue devoted to Product Semantics. Innovations 3/2, 4–9 (1984)
Krippendorff, K.: Product semantics: a triangulation and four design theories. Product semantic 1989. University of Industrial Arts, Helsinki: Finland (1989). http://repository.upenn.edu/asc_papers/254
Bødker, S., Buur, B.: ACM Trans. Comput. Hum. Interact. June 2002. https://doi.org/10.1145/513665.513670
Zhao, B.: Personal interview, 8 February 2021
Cope, D.: Personal interview, 21 December 2020
Warren, J.: Personal interview, 22 March 2021
Iqbal, M.: Personal interview, 21 March 2021
Sun, M.: Personal interview, 20 January 2021
Fan, S.: Personal interview, 19 March 2021
Mallam, S.: Personal interview, 19 March 2021
Milner, P.: Personal interview, 18 March 2021
Nazir, S.: Personal interview, 22 March 2021
Luo, J.: Personal interview, 9 February 2021
Song, J.: Personal interview, 20 February 2021
Acknowledgments
This research has been funded by MarRI-UK. It’s also partially supported by EU H2020 Marie Curie RISE ENHANCE project (MSCA-RISE 823904). The authors would like to thank all project participants and stakeholders for their valuable dedications to this research. Special thanks is given to industrial project partner: Mr Fengxin Li, Principal Specialist and Ms Bin Zhao, Senior Surveyor, in Lloyd’s Register Classification Society (North Asia) Ltd for their in-kind support of industry resources and other assistances on this project.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Guo, F.B., Yang, Z., Davis, E.B., Khalique, A., Bury, A. (2021). Does Being Human Cause Human Errors? Consideration of Human-Centred Design in Ship Bridge Design. In: Ayaz, H., Asgher, U., Paletta, L. (eds) Advances in Neuroergonomics and Cognitive Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 259. Springer, Cham. https://doi.org/10.1007/978-3-030-80285-1_36
Download citation
DOI: https://doi.org/10.1007/978-3-030-80285-1_36
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-80284-4
Online ISBN: 978-3-030-80285-1
eBook Packages: EngineeringEngineering (R0)