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Improvement of Workflow Structure to Prevent Human Error

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Advances in Safety Management and Human Performance (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 262))

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Abstract

Design of workflow is one of crucial factors for human reliability. When a procedure of tasks is badly designed, more troubles related to human errors will happen. This paper claims three essential points on design of workflows for human operations. First, independence of components of workflow is crucial for test of faultlessness: each component should be verified without interference of others. The second key is conservation of partial achievements, which protects preliminary achievements from disturbances. The last point is pre-fixation of execution order in order to inhibit omission. This paper deals this problem with examples at practical scenes in the industry.

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References

  1. Gilb, T., Weinberg, G.M.: Humanized Input. Winthrop Publishers (1977)

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  2. Kellerman, F., van Wely, P.A., Willwma, P.J.: Vademecum Ergonomics in Industry. Philips Technical Library (1963)

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  3. Van der Aalst, W., Van Hee, K.: Workflow Management. MIT Press (2002)

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Author information

Authors and Affiliations

  1. Artificial Intelligence Research Center, National Institute of Industrial Science and Technology, Aomi 2-4-7, Koto-ku, Tokyo, 135-0064, Japan

    Toru Nakata

Authors
  1. Toru Nakata
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Correspondence to Toru Nakata .

Editor information

Editors and Affiliations

  1. DPS, School of Engineering, University of Minho, Guimarães, Portugal

    Pedro M. Arezes

  2. Idaho National Laboratory, Idaho Falls, ID, USA

    Ronald L. Boring

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Nakata, T. (2021). Improvement of Workflow Structure to Prevent Human Error. In: Arezes, P.M., Boring, R.L. (eds) Advances in Safety Management and Human Performance. AHFE 2021. Lecture Notes in Networks and Systems, vol 262. Springer, Cham. https://doi.org/10.1007/978-3-030-80288-2_3

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  • DOI: https://doi.org/10.1007/978-3-030-80288-2_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80287-5

  • Online ISBN: 978-3-030-80288-2

  • eBook Packages: EngineeringEngineering (R0)

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