Abstract
Mental health is decisive in workers with surveillance service activities. The activity includes dynamics of treatment and emotionality of users who interact with them, determining physical, cognitive and emotional overexertion.
The World Health Organization (WHO), recognizes it, and requests actions for psychological, fiscal and social well-being.
Qualitative-quantitative, descriptive study of emotional conditions and health disorders. 162 workers, 34 residential buildings in Bogotá-Colombia. Non-probabilistic sample of volunteer participants. Informed consent signature. Instruments “Battery of Instruments for the Evaluation of Psychosocial Risk Factors” with intra-labor reliability levels 0.957; and stress 0.83.
78% report monotony in work development and 82% due to verbal abuse; 32% affected by work stress with physiological and behavioral symptoms, depression and a sense of isolation, physiological gastrointestinal disorders and sleep disorders.
Emotional dissonance and conflict in the role, alienation and estrangement from the self; non-self-recognition and when they act for their role.
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Piñeros, O., Marín, C. (2021). Psychosocial Toxicology: Emotional Work and Mental Health in Security Guards. In: Raposo, D., Martins, N., Brandão, D. (eds) Advances in Human Dynamics for the Development of Contemporary Societies. AHFE 2021. Lecture Notes in Networks and Systems, vol 277. Springer, Cham. https://doi.org/10.1007/978-3-030-80415-2_17
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