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Determining Patient Satisfaction Indicators in a Rural Wound Care Center

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Advances in Human Factors and Ergonomics in Healthcare and Medical Devices (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 263))

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Abstract

Patient satisfaction is vital in healthcare, just like any other business. The field of wound care and being a rural healthcare facility present two unique sets of complexity for providers and patients. This study sought to identify key factors influencing patient satisfaction in wound care. Data were collected on potential quality attributes via a patient survey. Fourteen attributes were determined to be essential factors for patient satisfaction.

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References

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Author information

Authors and Affiliations

  1. John E. Simon School of Business, Maryville University, Saint Louis, MO, USA

    Elizabeth A. Cudney

  2. Department of Psychological Science, Missouri University of Science and Technology, Rolla, MO, USA

    Susan L. Murray & Clair Reynolds Kueny

Authors
  1. Elizabeth A. Cudney
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  2. Susan L. Murray
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  3. Clair Reynolds Kueny
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Corresponding author

Correspondence to Elizabeth A. Cudney .

Editor information

Editors and Affiliations

  1. Dept.of Pathology, College of Medicine, Univ.of Saskatchewan Royal Univ.Hospital, Saskatoon, SK, Canada

    Jay Kalra

  2. Center for Applied Sys. Engineering, Veterans Affairs, Indianapolis, IN, USA

    Nancy J. Lightner

  3. Campus du Moulin de la Housse, Université de Reims Champagne-Ardenne, Reims Cedex 2, France

    Redha Taiar

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Cudney, E.A., Murray, S.L., Kueny, C.R. (2021). Determining Patient Satisfaction Indicators in a Rural Wound Care Center. In: Kalra, J., Lightner, N.J., Taiar, R. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2021. Lecture Notes in Networks and Systems, vol 263. Springer, Cham. https://doi.org/10.1007/978-3-030-80744-3_62

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  • DOI: https://doi.org/10.1007/978-3-030-80744-3_62

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80743-6

  • Online ISBN: 978-3-030-80744-3

  • eBook Packages: EngineeringEngineering (R0)

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