Abstract
Today, there are many different options for the same product on the market. Users are becoming more and more demanding in their purchases and not only pay attention to the level of satisfaction provided and the functional quality, but there is also an emotional perception that is permeating the customer’s decisions. As a result, designers and manufacturers are increasingly concerned about the perceived qualities of their products. Kansei engineering and emotional design are responsible for translating the emotions that a product or service is intended to elicit in the user into product parameters, thus improving quality and customer satisfaction. This systematic literature review (SLR) analyzes different methodologies based on emotional design and to which products they have been successfully applied. Subsequently, it identifies the differential characteristics of each one, the advantages and disadvantages, and which methodology is the best for a specific type of product.
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Acknowledgments
The authors wish to thank the Consejería de Economía e Infraestructuras de Junta de Extremadura and the European Regional Development Fund “Una manera de hacer Europa” for their support towards this research. This study has been carried out through the Research Project GR-18029 linked to the VI Regional Research and Innovation Plan of the General Government of Extremadura.
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López, Ó., Murillo, C., Gónzalez, A. (2021). State of the Art Analysis of Emotional Design Methodologies and Their Demonstrated Results. In: Shin, C.S., Di Bucchianico, G., Fukuda, S., Ghim , YG., Montagna, G., Carvalho, C. (eds) Advances in Industrial Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-030-80829-7_115
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