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Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach

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Advances in Industrial Design (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 260))

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Abstract

COVID apps are being quickly rolled out worldwide by governments and private institutions to mitigate the pandemic. This research aimed to understand the behavioral and attitudinal barriers to the widespread adoption of the Safer in Illinois app among community stakeholders at a Big Ten public university in the Midwest. Using a Human Centered Design (HCD) approach, 25 campus members were interviewed to explore (1) issues around privacy and security of data, (2) institutional trust, and (3) community norms. Interviews were conducted during Summer 2020 and were analyzed to develop recommendations for the app development team and key university administrators. Such recommendations included (1) effective and trauma-informed communication by the university about Fall 2020 reopening and the data management and privacy features of the app, (2) incorporating mental health features and an anti-racist training on the app, and (3) address technological inequities and racial health disparities around COVID-19 as an institutional policy.

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Acknowledgments

The research team is very grateful to Siebel Center for Design, and the 25 participants of this study who generously shared their time, experience, and stories of these uncertain times for this study. Their views helped shape the recommendations and would not have been possible without their support and participation.

Author information

Authors and Affiliations

  1. Linguistics Department, University of Illinois at Urbana Champaign, Champaign, USA

    Karla Sanabria-Véaz

  2. School of Art and Design, University of Illinois at Urbana Champaign, Champaign, USA

    Simrun Sethi

  3. Gies College of Business, University of Illinois at Urbana Champaign, Champaign, USA

    Vidya Haran

  4. Siebel Center for Design, University of Illinois at Urbana Champaign, Champaign, USA

    Rachel Switzky

Authors
  1. Karla Sanabria-Véaz
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  2. Simrun Sethi
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  3. Vidya Haran
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  4. Rachel Switzky
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Corresponding author

Correspondence to Karla Sanabria-Véaz .

Editor information

Editors and Affiliations

  1. Department of Industrial Design, University of Illinois at Urbana-Champaign, Champaign, IL, USA

    Cliff Sungsoo Shin

  2. Dipartimento di Architettura, Università degli Studi G. d’Annunzio, Pescara, Italy

    Giuseppe Di Bucchianico

  3. System Design and Management, Keio University, Musashino, Japan

    Shuichi Fukuda

  4. DAAP School of Design, University of Cincinnati, Cincinnati, OH, USA

    Yong-Gyun Ghim

  5. Faculty of Architecture, University of Lisbon, Lisbon, Portugal

    Gianni Montagna

  6. Faculty of Architecture, University of Lisbon, Lisbon, Portugal

    Cristina Carvalho

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Sanabria-Véaz, K., Sethi, S., Haran, V., Switzky, R. (2021). Behavioral Barriers to Adoption of the Safer Illinois App: A Human-Centered Approach. In: Shin, C.S., Di Bucchianico, G., Fukuda, S., Ghim , YG., Montagna, G., Carvalho, C. (eds) Advances in Industrial Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-030-80829-7_25

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  • DOI: https://doi.org/10.1007/978-3-030-80829-7_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80828-0

  • Online ISBN: 978-3-030-80829-7

  • eBook Packages: EngineeringEngineering (R0)

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