Abstract
One of the current challenges is improving the design of cultural heritage experiences, through the development of innovative services that foster inclusion and intercultural dialogue. The key mission of the cultural heritage sector today is to provide inclusive access to all groups of users, considering aspects connected to multiculture. For offering a satisfying experience to visitors, museums have to transmit further meanings than the explanation of the exhibited artworks. Exhibitions and dissemination of cultural heritage are enjoying considerable benefits thanks to ICT. Museums are attracting the interest of researchers in the field of Interaction Design, for improving the so-called design of cultural experience to promote intercultural exchange and knowledge. The paper presents an overview of the state of art of Interaction Design for museum experiential visits and innovative design scenarios as results of the research conducted by University of Florence with the support of Opera del Duomo Museum in Florence.
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Notes
- 1.
The research was conducted by Elisabetta Simone, under the scientific responsibility of Alessandra Rinaldi.
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Acknowledgments
We thank the following for their collaboration in research: Opera di Santa Maria del Fiore (OPA) staff and management, particularly Laura Bertoni, Program Manager of Studium Florentinum by OPA; Claudia Becchimanzi and Michaela Servi, PhD students by University of Florence; Elisabetta Simone, Designer; ‘Arts Abroad Project’ participants, by Tongji University.
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Rinaldi, A., Brischetto, A. (2021). Interaction Design for Experience and Inclusion in Cultural Heritage. In: Shin, C.S., Di Bucchianico, G., Fukuda, S., Ghim , YG., Montagna, G., Carvalho, C. (eds) Advances in Industrial Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-030-80829-7_49
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