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Accessibility to Ambulatory and Emergency Services for Deaf People in the Context of a University Hospital: A Macroergonomic Approach

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Advances in Industrial Design (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 260))

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Abstract

Health is a fundamental right guaranteed by the State to all people. However, the deaf and hard of hearing population face communicational and attitudinal barriers in all processes within the health system. Communication barriers can lead to serious consequences, such as not receiving health information, lack of disease prevention, errors in diagnosis and subsequent treatment of the patient. The objective of this research is to identify the main issues and their causes related to accessibility for the Deaf/HH population to outpatient and emergency services in the reception stage at a University Hospital (HU) located in Brazil. For this purpose, the first two phases of The Systems Analysis Tool (SAT) were applied. It was found that the HU is not prepared to assist the deaf person. Accessibility policies, assistive technologies and staff training are lacking are some of the problems encountered. The SAT was essential to identify and plan improvement actions.

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Authors and Affiliations

  1. Federal University of Santa Catarina, Florianópolis, Brazil

    Monica Holdorf Lopez & Lizandra Garcia Lupi Vergara

Authors
  1. Monica Holdorf Lopez
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  2. Lizandra Garcia Lupi Vergara
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Editor information

Editors and Affiliations

  1. Department of Industrial Design, University of Illinois at Urbana-Champaign, Champaign, IL, USA

    Cliff Sungsoo Shin

  2. Dipartimento di Architettura, Università degli Studi G. d’Annunzio, Pescara, Italy

    Giuseppe Di Bucchianico

  3. System Design and Management, Keio University, Musashino, Japan

    Shuichi Fukuda

  4. DAAP School of Design, University of Cincinnati, Cincinnati, OH, USA

    Yong-Gyun Ghim

  5. Faculty of Architecture, University of Lisbon, Lisbon, Portugal

    Gianni Montagna

  6. Faculty of Architecture, University of Lisbon, Lisbon, Portugal

    Cristina Carvalho

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Lopez, M.H., Vergara, L.G.L. (2021). Accessibility to Ambulatory and Emergency Services for Deaf People in the Context of a University Hospital: A Macroergonomic Approach. In: Shin, C.S., Di Bucchianico, G., Fukuda, S., Ghim , YG., Montagna, G., Carvalho, C. (eds) Advances in Industrial Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-030-80829-7_62

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  • DOI: https://doi.org/10.1007/978-3-030-80829-7_62

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80828-0

  • Online ISBN: 978-3-030-80829-7

  • eBook Packages: EngineeringEngineering (R0)

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