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Management of Smart City in Lens of Viable System Approach

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

In Smart Cities, there are various contexts and dynamic changes that create complexity and uncertainty for designing the city services. The lack of contextual analysis can cause this to understand how a city should be prepared to accommodate various contexts. Therefore, in this paper, we take the lens of viable systems approach and analyze how the systems and contexts are interconnected and affecting each other. The understanding of the way of connectivity among systems and context will be presented as a critical aspect of city resilience; however, the paper will reflect the position of resilience in the environment of other goals and services of the city. This paper further revisits the smart city layers and services to highlight the connections among different services. To address the contextual changes, to cover the problems with the management of such a complicated environment, IT Service Management applications will be presented.

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Author information

Authors and Affiliations

  1. Faculty of Informatics, Masaryk University, Botanická 68a, Brno, Czech Republic

    Leonard Walletzký & Františka Romanovská

  2. Department of Medicine, Surgery and Dentistry, University of Salerno, Fisciano, SA, Italy

    Luca Carrubbo

Authors
  1. Leonard Walletzký
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  2. Luca Carrubbo
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  3. Františka Romanovská
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Corresponding author

Correspondence to Leonard Walletzký .

Editor information

Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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Walletzký, L., Carrubbo, L., Romanovská, F. (2021). Management of Smart City in Lens of Viable System Approach. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_11

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

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