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Fostering Human Centred Design in Public Service Development

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

The German Online Access Act presents a disruption in the way public services and service ecosystems are conceived, planned and developed. In a longitudinal case study approach, we aim to analyse, how the OOA is implemented so far and what can be learned towards conceptualizing service innovation with a regard and connection to human centred design. Our research focus is, how a Service-Dominant logic approach can contribute to innovate public service delivery through service systems design.

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Author information

Authors and Affiliations

  1. University of Applied Sciences for Administration and Service, Rehmkamp 10, 24161, Altenholz, Germany

    Stephan Raimer

  2. Pforzheim University, Tiefenbronnerstraße 65, 75175, Pforzheim, Germany

    Peter Weiß

Authors
  1. Stephan Raimer
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  2. Peter Weiß
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Corresponding author

Correspondence to Stephan Raimer .

Editor information

Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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Raimer, S., Weiß, P. (2021). Fostering Human Centred Design in Public Service Development. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_31

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_31

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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