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Transfer of Service Research into Companies

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

The systematic transfer of research results into practice is indispensable for solving a wide range of operational problems. It is also a key driver of innovation – an increasingly vital economic factor. This applies equally to the field of service research, which provides a key source of knowledge for service companies. A current study is investigating how this knowledge is obtained and used by German service providers. The study also provides a starting point to discuss implications for service research.

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References

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Author information

Authors and Affiliations

  1. Fraunhofer Institute for Industrial Engineering IAO, Nobelstr. 12, 70569, Stuttgart, Germany

    Thomas Meiren, Michaela Friedrich & Christian Schiller

Authors
  1. Thomas Meiren
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  2. Michaela Friedrich
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  3. Christian Schiller
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Corresponding author

Correspondence to Thomas Meiren .

Editor information

Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Meiren, T., Friedrich, M., Schiller, C. (2021). Transfer of Service Research into Companies. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_46

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_46

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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