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Service Design Based on Customer Value Classification in IoT Systems

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

There are four stages for development of IoT systems identified as monitoring, control, optimization, and autonomy. The value that the IoT system can provide is constrained by the capabilities of the system, therefore it is necessary to build a service that fits the feature of the system. Based on fifty IoT business cases, the researchers classified fourteen values for four IoT systems and proposed methods to improve on services based on features of IoT system. However, the value classification had a wide range of value expressions, and therefore might not focus correctly on the provided services. This paper is reconstructed with the fourteen value classifications of IoT systems by using elements of value and suggests more appropriate service design.

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Acknowledgments

The authors would like to thank Associate Professor Kunio Shirahada of the Japan Advanced Institute of Science and Technology (JAIST) for his important comments on the elements of value. The authors are deeply grateful to the working students of the Uchihira Laboratory of the Japan Advanced Institute of Science and Technology (JAIST) for their advice on the direction of the organization of the case studies. This work was supported by Grants-in-Aid for Scientific Research (C) No. 19K12234.

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Authors and Affiliations

  1. Japan Advanced Institute of Science and Technology, 1-1 Asahidai, Nomi, Ishikawa, 923-1292, Japan

    Sadaaki Shinjo & Naoshi Uchihira

Authors
  1. Sadaaki Shinjo
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  2. Naoshi Uchihira
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Corresponding author

Correspondence to Sadaaki Shinjo .

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Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Shinjo, S., Uchihira, N. (2021). Service Design Based on Customer Value Classification in IoT Systems. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_57

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_57

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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