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Dialogue Tool for Value Creation in Digital Transformation: Roadmapping for Machine Learning Applications

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

With the fast spread and reliance on digital technologies in industry and society, collaboration between humans and machines (artificial intelligence and machine learning) becomes an important subject; however, it is not clear what kind of value can be specifically created by the collaboration between humans and machines. Roadmapping is effective as a dialogue tool for clarifying the value among stakeholders. However, the traditional roadmapping methods are insufficient, since collaboration between humans and machines can be considered as a socio-technical system, and hence evolves, while influencing each other side. This paper proposes the new co-evolutionary technology roadmapping method, and reports the results carried out for the roadmapping workshop for machine learning applications.

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References

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Acknowledgments

This work was supported by the JST-Mirai Program (JPMJMI20B8). The authors would like to express their gratitude to Nobukazu Yoshioka, the leader of the project “Modelling and AI for Integration of Cyber and Physical World,” and other team members who participated in the preparatory stages and on the day of the workshop. We would also like to thank Dr. Robert Phaal of the University of Cambridge and Dr. Kunio Shirahada of Japan Advanced Institute of Science and Technology for their guidance and support as experts in technology roadmapping in preparation and on the day of the workshop.

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Correspondence to Naoshi Uchihira .

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Uchihira, N. (2021). Dialogue Tool for Value Creation in Digital Transformation: Roadmapping for Machine Learning Applications. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_60

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_60

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

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