Abstract
State of the art suggests that Relational Agents (RAs) can alleviate escalated demands of health care services during a pandemic. Inspired by these facts, this work presents the design, significance, and initial evaluation of a prototype RA that supports people amid the COVID-19 crisis. The prototype is the end-result of an analysis that investigated interviews of patients (n = 12) and health care professionals (HCPs) (n = 19). The study established three example scenarios (i.e., testing guidance, home care, and post-recovery care) where RA can support people during COVID-19. Furthermore, a user evaluation is conducted with target users (n = 87) to validate the design of the proposed system and explore its acceptance among the target population. Findings from the evaluation indicate that the proposed RA was acceptable to the target users and further development of the prototype is justified.
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Islam, A., Rahman, M.M., Kabir, M.F., Chaudhry, B. (2021). A Health Service Delivery Relational Agent for the COVID-19 Pandemic. In: Chandra Kruse, L., Seidel, S., Hausvik, G.I. (eds) The Next Wave of Sociotechnical Design. DESRIST 2021. Lecture Notes in Computer Science(), vol 12807. Springer, Cham. https://doi.org/10.1007/978-3-030-82405-1_4
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DOI: https://doi.org/10.1007/978-3-030-82405-1_4
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