Abstract
The idea of this project is to produce a working paper on how an online training program for a future service engineer could look like. Students of engineering study programs as well as employees with relevant job roles are seen as a future target. The training program will focus on all relevant aspects such as Smart Services, Life Cycle Management, Innovation Management as well as Marketing and Sales Management. Besides an ongoing digitization of nearly all aspects of the business environment, sustainability management will be included as well. The aim is to train a new kind of solution seller. The Covid-19 pandemic showed that online training methods are needed more than ever. The idea is to offer an online or a hybrid online-onsite training program. In order to produce the training, funding is needed. Either a national or international funding opportunity should be acquired.
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Niemann, J., Fussenecker, C., Paul, A., Schöning, M., Schlösser, M., Kretschmar, D. (2021). How to Train the Future European Service Engineer?. In: Yilmaz, M., Clarke, P., Messnarz, R., Reiner, M. (eds) Systems, Software and Services Process Improvement. EuroSPI 2021. Communications in Computer and Information Science, vol 1442. Springer, Cham. https://doi.org/10.1007/978-3-030-85521-5_40
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DOI: https://doi.org/10.1007/978-3-030-85521-5_40
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