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Challenges in Transition of System Engineering Oriented Organization to a Service Management Perspective

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Systems, Software and Services Process Improvement (EuroSPI 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1442))

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Abstract

Aselsan-UGES (Transportation, Security, Energy Automation and Healthcare Business Sector) provides innovative software intensive system solutions and services, covering the entire product/service lifecycle from analysis, design, production and integration to support. As a one of the business areas; smart system domain becomes more and more important part at Aselsan-UGES project portfolio. As a result; Aselsan-UGES conducts service oriented process improvement project which referenced to ISO/IEC 15504-8 IT service management framework. As a pilot project; Smart city monitoring and management was selected and gap analysis was performed. Besides, lessons learned and further works to do was mentioned in order to define the roadmap to ISO/IEC 15504-8 certification and earned values.

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References

  1. An SPI Story as Manifesto Principle Examples, So NORIMATSU, Noriko WADA, Japan Software Process Improvement Consortium (JASPIC), Toshima-ku, Tokyo, Japan

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  2. ISO/IEC TS 15504-8:2012, Information technology—Process assessment—Part 8: An exemplar process assessment model for IT service management

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Acknowledgements

This paper was written as a result of activities performed by a Smart Cities Management System Development Project Team. We are thankful to them supporting our activities.

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Authors and Affiliations

  1. ASELSAN A.S, Ankara, Turkey

    Ayşegül Ünal, Onur Kaynak & Taner Özdemir

Authors
  1. Ayşegül Ünal
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  2. Onur Kaynak
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  3. Taner Özdemir
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Corresponding author

Correspondence to Ayşegül Ünal .

Editor information

Editors and Affiliations

  1. Gazi University, Ankara, Turkey

    Murat Yilmaz

  2. Dublin City University, Dublin, Ireland

    Paul Clarke

  3. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

  4. IMC University of Applied Sciences Krems, Krems, Austria

    Michael Reiner

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Ünal, A., Kaynak, O., Özdemir, T. (2021). Challenges in Transition of System Engineering Oriented Organization to a Service Management Perspective. In: Yilmaz, M., Clarke, P., Messnarz, R., Reiner, M. (eds) Systems, Software and Services Process Improvement. EuroSPI 2021. Communications in Computer and Information Science, vol 1442. Springer, Cham. https://doi.org/10.1007/978-3-030-85521-5_42

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  • DOI: https://doi.org/10.1007/978-3-030-85521-5_42

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-85520-8

  • Online ISBN: 978-3-030-85521-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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