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Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company

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Human Interaction, Emerging Technologies and Future Systems V (IHIET 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 319))

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Abstract

The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. However, in Peru, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the attention of the services and arrival at the wrong time for the attention. That is why the main objective of the project is to reduce the lead time to comply with the annual schedule, since there is a loss of 33.44% of the billing of the maintenance service for the year 2019. For this reason, a model is designed of maintenance service management that includes the assignment of the route by the Vehicle Routing Problem through the Euclidean distance and the standardization of processes through the study of times. Finally, it has been possible to reduce lead time and comply with the maintenance schedule.

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Authors and Affiliations

  1. Ingenieria Industrial, Universidad Peruana de Ciencias Aplicadas, Prolongacion Primavera 2390, Lima, 15023, Peru

    Johann Chonate-Segura, Lincoln Ramirez-Vega & Juan Peñafiel-Carrera

  2. Direccion de Investigacion, Universidad Peruana de Ciencias Aplicadas, Prolongacion Primavera 2390, Lima, 15023, Peru

    Carlos Raymundo

Authors
  1. Johann Chonate-Segura
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  2. Lincoln Ramirez-Vega
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  3. Juan Peñafiel-Carrera
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  4. Carlos Raymundo
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Corresponding author

Correspondence to Carlos Raymundo .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. Campus du Moulin de la Housse, Université de Reims Champagne Ardenne GRESPI, Reims Cedex, France

    Redha Taiar

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Chonate-Segura, J., Ramirez-Vega, L., Peñafiel-Carrera, J., Raymundo, C. (2022). Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company. In: Ahram, T., Taiar, R. (eds) Human Interaction, Emerging Technologies and Future Systems V. IHIET 2021. Lecture Notes in Networks and Systems, vol 319. Springer, Cham. https://doi.org/10.1007/978-3-030-85540-6_151

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  • DOI: https://doi.org/10.1007/978-3-030-85540-6_151

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-85539-0

  • Online ISBN: 978-3-030-85540-6

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