Abstract
With the advent of the sustainable development era and the mature emerging technologies, the flexible waste management mode to solve various kinds of realistic problems is possible. For this potential, this paper proposes a methodology aiming at public service innovation based on TRIZ evolution theory and a case study of Xi’an city is implemented to demonstrate the method’s effectiveness. In the first phase “public service diagnosis,” the problems are identified as “Insufficient social subjects participating,” “Inadequacy of real-time management monitoring,” “Inaccuracy of collection routing and time setting,” and “Irrationality of facility establishing.” In the second phase “TRIZ strategies deduction,” throughout trends analysis, TRIZ strategies are generated, which includes “Independent participation strategy,” “Potential motivation strategy” and “Flexible treatment strategy.” Finally, in the third phase (public service conceptualization), a new service system which named “Green Chain Smart Recycling and Processing System (GC-SRPS)” is proposed, which devotes to waste management service innovation.
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This research was supported by the Xi’an Jiaotong University [grant number: 7121192301].
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Appendix-TRIZ Evolution Trend for Waste Management
Appendix-TRIZ Evolution Trend for Waste Management
(#1) Services Flexibility
37 evolutionary paths of TRIZ | Revision of paths after interviewing practical experts | Specific evolution process in waste management process |
---|---|---|
1. Action coordination | Services flexibility (#1) | Recommended execution → Flexible execution → Mandatory execution |
(#2) Service Efficiency
2. Rhythm coordination | Service efficiency (#2) | Tedious and repetitive tasks → Partial optimization of a single link → Global resource optimization |
(#3) Adaptability to the external environment
3. Non-linearities | Adaptability to the external environment (#3) | Address environmental risks passively → Detect and quick response to environmental changes with flexibility |
(#4) Attitude towards user feedback
6. Macro to Nano | Attitude towards user feedback (#4) | Passively manual deal with user’s complaints → Actively listen to user’s opinions → System-driven closed-loop service feedback |
(#5) Customization degree
10. Object segmentation | Customization degree (#5) | Mass customization → Customization for a wide range target groups → Personalized customization based on big data precise portrait |
(#6) Increasing service interface
14. Increasing asymmetry | Increasing service interface (#6) | Partial participation at the end of the process → Full participation with user interface embedded |
(#7) User to interact with manufacturing
15. Boundary breakdown | User to interact with manufacturing (#7) | Passively meet user needs → Actively interact with the demands → Independently participate in the waste treatment process |
(#8) Increase market publicity
16. Geometric evolution line | Increase market publicity (#8) | Waste treatment plant → Two publicity methods → Three publicity methods-Multiple publicity methods |
(#9) Resilience of order processing system
19. Dynamization | Resilience of order processing system (#9) | Rigid mass recycling → Flexible order-based waste types → Personalized customization and flexible recycling |
(#10) Increase sales of additional products or services in waste treatment
20. Mono-bi-poly sim | Increase sales of additional products or services in waste treatment (#10) | Single-type waste management service development → Multi-angle coordination development → Comprehensive development |
(#11) Cross-domain product or service portfolio
22. Mono-bi-poly diff | Cross-domain product or service portfolio (#11) | Package of adjacent domain services → Integration of related domain services → Integration of multiple domain services |
(#12) Consumer demand level
23. Nesting up | Consumer demand level (#12) | Rigid demand → Flexible demand (S3) |
(#13) Virtualize consumption process
24. Reduced damping | Virtualize consumption process (#13) | Physical channels → Direct recycling platforms → Precision treatment model |
(#14) Product perception
25. Sense interaction | Product perception (#14) | Service attribute performance → Elementary sensorial reflection → Advanced psychological reflection |
(#15) Add featuring services
26. Color interaction | Add featuring services (#15) | Low-cost service recommendation to improve explicit satisfaction → Targeted service recommendation to improve implicit satisfaction → Customized service recommendation to improve experience |
(#16) Service process transparency
27. Increasing transparency | Service process transparency (#16) | Opaque → Partially Transparent → Fully Transparent |
(#17) Customer expectation
29. Market evolution | Customer expectation (#17) | Expectation met → Expectation maximization satisfied → Exceeding expectations |
(#18) Controllability
34. Controllability | Controllability (#18) | Service quality inspection → Total service quality management → Online quality analysis and optimization of the entire industrial chain |
(#19) Decreasing human involvement
35. Decreasing human involvement | Decreasing human involvement (#19) | Mass human participation → Semi-automated machine participation → Automation of data flow |
(#20) Cost reduction
37. Reduce energy conv | Cost reduction(#20) | Cost control → Cost management → Cost refinement control → Optimal allocation of associated resources |
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Lee, CH., Li, L., Zhong, P. (2021). TRIZ Evolution Trend-Based Public Service Innovation for Enhancing Social Participation of Life Garbage Classification. In: Borgianni, Y., Brad, S., Cavallucci, D., Livotov, P. (eds) Creative Solutions for a Sustainable Development. TFC 2021. IFIP Advances in Information and Communication Technology, vol 635. Springer, Cham. https://doi.org/10.1007/978-3-030-86614-3_5
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