Abstract
At present, it has been shown that very few SMEs have knowledge of the Business Process Management BPM system, which offers a series of strategies and benefits oriented towards processes, using technology systems in terms of information management, evaluating the organizational culture and covering all the operational and business processes of the organization, in order to increase productivity and competitiveness, guaranteeing continuous improvement of internal processes following their life cycle, where they are documented, analyzed, improved, are implemented, and are monitored and controlled.
In this study, the BPM culture of an information technology SME, called Management and Quality, was evaluated based on the study carried out by Jan Vom Brocke, in which 4 values are established, which are: customer orientation, excellence, responsibility, and teamwork, called CERT values, the survey adapted to the context of the company and Colombia was applied; As a result, opportunities for improvement in excellence were found represented by the dimensions of continuous improvement and innovation, and in the formal structures, dimension of teamwork, recommendations were made for these findings.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Schmiedel, T., Recker, J., Vom Brocke, J.: The relation between BPM culture, BPM methods, and process performance: evidence from quantitative field studies. Inf. Manag. 57(2), 48–50 (2020)
Vom Brocke, J., Schmiedel, T.: Culture in business process management: a literature review. Bus. Process Manag. J. 17(2), 357–377 (2011)
Rodríguez, C.: Qué es business process management BPM. Rev. la Esc. Colomb. Ing. 25(98), 23–29 (2015)
Schmiedel, T., Vom Brocke, J., Recker, J.: Which cultural values matter to business process management? Bus. Process Manag. J. 19(2), 292–317 (2013)
Chiavenato, I.: Administración de los Recursos Humanos, 5th edn. McGraw-Hill, Bogotá (2000)
Schmiedel, T., Vom Brocke, J., Recker, J.: Development and validation of an instrument to measure organizational cultures’ support of Business Process Management. Inf. Manag. 51(1), 43–56 (2014)
Rodríguez, C., Luque, C., Lobatón, L.: Modelo para diagnosticar el nivel de madurez del equipo de trabajo bajo una cultura, BPM. In: Congreso internacional de ingeniería industrial UPTC, Tunja, pp. 1–11 (2017)
Senge, P.: La Quinta Disciplina, 1st edn. Granica, Buenos Aires (1990)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Rodríguez-Ríos, C.Y., Narváez, A.C., Jiménez, S.C. (2021). Application of the CERT Values Measurement Model for Organizational Culture in the Management and Quality Company. In: Figueroa-García, J.C., Díaz-Gutierrez, Y., Gaona-García, E.E., Orjuela-Cañón, A.D. (eds) Applied Computer Sciences in Engineering. WEA 2021. Communications in Computer and Information Science, vol 1431. Springer, Cham. https://doi.org/10.1007/978-3-030-86702-7_34
Download citation
DOI: https://doi.org/10.1007/978-3-030-86702-7_34
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-86701-0
Online ISBN: 978-3-030-86702-7
eBook Packages: Computer ScienceComputer Science (R0)