Skip to main content
SpringerLink
Log in

Capabilities in Crisis: A Case Study Using Enterprise Modeling for Change Analysis

  • Conference paper
  • First Online:
Perspectives in Business Informatics Research (BIR 2021)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 430))

Included in the following conference series:

  • 686 Accesses

Abstract

Changing capabilities is a measure that businesses employ as a response to emerging opportunities, threats and necessary adaptations derived from the dynamic environment they operate in. Enterprise Modeling is a discipline that can provide support during the transition of capabilities and facilitate the process. This study is part of a project aiming to develop a method specifically designed for managing capability change using enterprise modeling. This paper’s goal is to identify candidate components for the method by exploring semantic consistency among different enterprise models developed in the context of a case study. The reported case study has been conducted in an organization of the public arts and culture sector in Greece that is dealing with multiple difficulties and challenges simultaneously and is driven to adapt its capabilities. Different Enterprise Modeling approaches are employed to capture the wide spectrum of concepts necessary for modeling the complex capability change phenomenon. Potentials for model integration and candidate method components are identified along with business transformation insight derived from the analysis of changes.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. van Gils, B., Proper, H.A.: Enterprise modelling in the age of digital transformation. In: Buchmann, R.A., Karagiannis, D., Kirikova, M. (eds.) PoEM 2018. LNBIP, vol. 335, pp. 257–273. Springer, Cham (2018). https://doi.org/10.1007/978-3-030-02302-7_16

    Chapter  Google Scholar 

  2. Hoverstadt, P., Loh, L.: Patterns of Strategy. Routledge/Taylor & Francis Group, London/New York (2017)

    Google Scholar 

  3. Cunliffe, A.L.: Organization Theory. SAGE, Los Angeles (2008)

    Google Scholar 

  4. Alas, R., Gao, J.: The connections between crisis and enterprise life-cycle stages. In: Alas, R., Gao, J. (eds.) Crisis Management in Chinese Organizations, pp. 63–73. Palgrave Macmillan, London (2012). https://doi.org/10.1057/9780230363168_6

    Chapter  Google Scholar 

  5. Koutsopoulos, G., Henkel, M., Stirna, J.: Conceptualizing capability change. In: Nurcan, S., Reinhartz-Berger, I., Soffer, P., Zdravkovic, J. (eds.) BPMDS/EMMSAD-2020. LNBIP, vol. 387, pp. 269–283. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-49418-6_18

    Chapter  Google Scholar 

  6. Sandkuhl, K., Stirna, J., Persson, A., Wißotzki, M.: Enterprise Modeling: Tackling Business Challenges with the 4EM Method. Springer, Heidelberg (2014). https://doi.org/10.1007/978-3-662-43725-4

    Book  Google Scholar 

  7. Gordijn, J., Akkermans, H.: Value webs: understanding e-business innovation. The Value Engineers B.V. (2018)

    Google Scholar 

  8. Johannesson, P., Perjons, E.: An Introduction to Design Science. Springer , Cham (2014). https://doi.org/10.1007/978-3-319-10632-8

    Book  MATH  Google Scholar 

  9. Hevner, A., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Q. 28, 75–105 (2004). https://doi.org/10.2307/25148625

    Article  Google Scholar 

  10. Maes, G., Van Hootegem, G.: Toward a dynamic description of the attributes of organizational change. In: (Rami) Shani, A.B., Woodman, R.W., Pasmore, W.A. (eds.) Research in Organizational Change and Development, pp. 191–231. Emerald Group Publishing (2011)

    Google Scholar 

  11. Zimmermann, N.: Dynamics of Drivers of Organizational Change. Gabler, Wiesbaden (2011). https://doi.org/10.1007/978-3-8349-6811-1

    Book  Google Scholar 

  12. Hutchins, H.M., Wang, J.: Organizational crisis management and human resource development: a review of the literature and implications to HRD research and practice. Adv. Dev. Hum. Resour. 10, 310–330 (2008)

    Article  Google Scholar 

  13. Keeffe, M.J., Darling, J.R.: Transformational crisis management in organization development: the case of talent loss at Microsoft. Organ. Dev. J. 26, 43–58 (2008)

    Google Scholar 

  14. Ulmer, R.R., Sellnow, T.L., Seeger, M.W.: Effective Crisis Communication: Moving from Crisis to Opportunity. SAGE Publications, Thousand Oaks (2018)

    Google Scholar 

  15. Pauchant, T.C., Mitroff, I.I.: Transforming the Crisis-Prone Organization: Preventing Individual, Organizational, and Environmental Tragedies. Jossey-Bass Publishers, San Francisco (1992)

    Google Scholar 

  16. Koutsopoulos, G.: Managing Capability Change in Organizations: Foundations for a Modeling Approach (2020). http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-185231

  17. Sandkuhl, K., Stirna, J. (eds.): Capability Management in Digital Enterprises. Springer , Cham (2018). https://doi.org/10.1007/978-3-319-90424-5

    Book  Google Scholar 

  18. Wißotzki, M.: Exploring the nature of capability research. In: El-Sheikh, E., Zimmermann, A., Jain, L.C. (eds.) Emerging Trends in the Evolution of Service-Oriented and Enterprise Architectures. ISRL, vol. 111, pp. 179–200. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-40564-3_10

    Chapter  Google Scholar 

  19. Ulrich, W., Rosen, M.: The business capability map: the “rosetta stone” of business/IT alignment. Cut. Consort. Enterp. Archit. 14, 1–23 (2011)

    Google Scholar 

  20. NATO: NATO Architecture Framework v.4 (2018). https://www.nato.int/nato_static_fl2014/assets/pdf/pdf_2018_08/20180801_180801-ac322-d_2018_0002_naf_final.pdf

  21. Loucopoulos, P., Kavakli, E.: Capability Oriented Enterprise Knowledge Modeling: The CODEK Approach. In: Karagiannis, D., Mayr, H., Mylopoulos, J. (eds.) Domain-Specific Conceptual Modeling, pp. 197–215. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-39417-6_9

    Chapter  Google Scholar 

  22. Koutsopoulos, G., Henkel, M., Stirna, J.: An analysis of capability meta-models for expressing dynamic business transformation. Softw. Syst. Model. 20(1), 147–174 (2020). https://doi.org/10.1007/s10270-020-00843-0

    Article  Google Scholar 

  23. Schwandt, T.: The SAGE Dictionary of Qualitative Inquiry. SAGE Publications, Inc., Thousand Oaks (2007)

    Book  Google Scholar 

  24. Gubrium, J., Holstein, J., Marvasti, A., McKinney, K.: The SAGE Handbook of Interview Research: The Complexity of the Craft. SAGE Publications Inc., Thousand Oaks (2012). https://doi.org/10.4135/9781452218403

    Book  Google Scholar 

  25. Denscombe, M.: The Good Research Guide: for Small-Scale Social Research Projects. McGraw-Hill/Open University Press, Maidenhead (2011)

    Google Scholar 

  26. Stirna, J., Persson, A.: Enterprise Modeling: Facilitating the Process and the People. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-94857-7

    Book  Google Scholar 

  27. Koutsopoulos, G., Henkel, M., Stirna, J.: Improvements on capability modeling by implementing expert knowledge about organizational change. In: Grabis, J., Bork, D. (eds.) PoEM 2020. LNBIP, vol. 400, pp. 171–185. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-63479-7_12

    Chapter  Google Scholar 

  28. Object Management Group (OMG): OMG® Unified Modeling Language® (2017). https://www.omg.org/spec/UML/2.5.1/PDF

  29. Koutsopoulos, G., Henkel, M., Stirna, J.: Modeling the dichotomies of organizational change: a state-based capability typology. In: Feltus, C., Johannesson, P., Proper, H.A. (eds.) Proceedings of PoEM 2019 Forum, pp. 26–39. CEUR-WS.org (2020)

    Google Scholar 

  30. Koç, H., Sandkuhl, K.: Context modelling in capability management. In: Sandkuhl, K., Stirna, J. (eds.) Capability Management in Digital Enterprises, pp. 117–138. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-90424-5_7

    Chapter  Google Scholar 

  31. Object Management Group (OMG): Business Motivation Model Version 1.3 (2015). https://www.omg.org/spec/BMM/1.3/PDF

  32. Object Management Group (OMG): Business Process Model and Notation (2011)

    Google Scholar 

  33. Object Management Group (OMG): Value Delivery Modeling Language v.1.1 (2018). https://www.omg.org/spec/VDML/1.1

Download references

Acknowledgments

The author would like to express gratitude to all the Veria Art Center participants for their involvement in the case study presented in this paper.

Author information

Authors and Affiliations

  1. Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden

    Georgios Koutsopoulos

Authors
  1. Georgios Koutsopoulos
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Georgios Koutsopoulos .

Editor information

Editors and Affiliations

  1. Babeș-Bolyai University, Cluj Napoca, Romania

    Robert Andrei Buchmann

  2. University of Camerino, Camerino, Italy

    Andrea Polini

  3. Linköping University, Linköping, Sweden

    Björn Johansson

  4. University of Vienna, Vienna, Austria

    Dimitris Karagiannis

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Koutsopoulos, G. (2021). Capabilities in Crisis: A Case Study Using Enterprise Modeling for Change Analysis. In: Buchmann, R.A., Polini, A., Johansson, B., Karagiannis, D. (eds) Perspectives in Business Informatics Research. BIR 2021. Lecture Notes in Business Information Processing, vol 430. Springer, Cham. https://doi.org/10.1007/978-3-030-87205-2_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-87205-2_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-87204-5

  • Online ISBN: 978-3-030-87205-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation