Skip to main content

Sentiment Analysis in Online Learning Environment: A Systematic Review

  • Conference paper
  • First Online:
Advances in Computing and Data Sciences (ICACDS 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1441))

Included in the following conference series:

Abstract

The global pandemic of COVID-19, has impacted various sectors around the globe, including education sector. It has compelled the educators and learners to go for the teaching/learning activities in online mode, rather than traditional face to face teaching. The technology-enabled interactions can be effective only when the student teacher bonding is created and the sentiments of the learners are understood fully. To be prepared for such outbreaks in future is the need of hour. The study imbibes the role of sentiment analysis with the introduction of what it means and how it can help in such outbreaks in an online learning environment. Recently few studies are being contributed for covering the various aspects of this evolving area of sentiment analysis. The literature however is scattered and unorganized, therefore there is a need to conduct a systematic literature review to compile all the relevant studies together and to arrange it in a framework. This paper attempts towards this to provide better insight on the usage of sentiment analysis for education sector. The outcome of this paper is a step towards proposal of future areas of the research in this emerging field.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Clarizia, F., Colace, F., De Santo, M., Lombardi, M., Pascale, F., Pietrosanto, A.: E-learning and sentiment analysis: a case study. In: Proceedings of the 6th International Conference on Information and Education Technology (ICIET 2018). Association for Computing Machinery. In book: Cyberspace Safety and Security, pp. 291–302 (2018)

    Google Scholar 

  2. Kechaou, Z., Mahmoud, A.B., Alimi, A.: Improving e-learning with sentiment analysis of users’ opinions. In: Proceedings, 2011 IEEE Global Engineering Education Conference (EDUCON), pp. 1032–1038 (2011)

    Google Scholar 

  3. Mäntylä, M.V., Graziotin, D., Kuutila, M.: The Evolution of sentiment analysis. Comput. Rev. 27, 16–32 (2018)

    Article  Google Scholar 

  4. Prabowo, R., Thelwall, M.: Sentiment analysis: a combined approach. J. Inform. 3(2), 143–157 (2009)

    Article  Google Scholar 

  5. Ray, P., Chakrabarti, A.: A mixed approach of deep learning method and rule-based method to improve aspect level sentiment analysis. Appl. Comput. Inform. (2020, Article in press)

    Google Scholar 

  6. Arguel, A., Lockyer, L., Lipp, O.V., Lodge, J.M., Kennedy, G.: Inside out: detecting learners’ confusion to improve interactive digital learning environments. J. Educ. Comput. Res. 55(4), 526–551 (2017)

    Article  Google Scholar 

  7. Lajoie, S.P., Pekrun, R., Azevedo, R., Leighton, J.P.: Understanding and measuring emotions in technology-rich learning environments. Learn. Instruc. 70, 101272 (2020)

    Google Scholar 

  8. Malekzadeh, M., Mustafa, M.B., Lahsasna, A.: A review of emotion regulation in intelligent tutoring systems. Educ. Technol. Soc. 18(4), 435–445 (2015)

    Google Scholar 

  9. Zhou, J., Jun-min, Y.: Sentiment analysis in education research: a review of journal publications. Interactive Learning Environment. Published online: 01 Oct 2020

    Google Scholar 

  10. Clarizia, F., Colace, F., De Santo, M., Lombardi, M., Pascale, F., Pietrosanto, A.: E-learning and sentiment analysis: a case study. In Proceedings of the 6th International Conference on Information and Education Technology (ICIET 2018), pp. 111–118. Association for Computing Machinery, New York (2018)

    Google Scholar 

  11. Lin, X.-M., Ho, C.-H., Xia, L.-T., Zhao, R.-Y.: Sentiment analysis of low-carbon travel APP user comments based on deep learning. Sustain. Energy Technol. Assess. 44, 101014 (2021)

    Google Scholar 

  12. Martinho, D., Sobreiro, P., Vardasca, R.: Teaching sentiment in emergency online learning-a conceptual model. Educ. Sci. 11(53), 2–16 (2021)

    Google Scholar 

  13. PraveenKumar, T., Manorselvi, A., Soundarapandiyan, K.: Exploring the students feelings and emotion towards online teaching: sentimental analysis approach. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds.) TDIT 2020. IAICT, vol. 617, pp. 137–146. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-64849-7_13

    Chapter  Google Scholar 

  14. Khan, K.S., Kunz, R., Kleijnen, J., Antes, G.: Five steps to conducting a systematic review. J. R. Soc. Med. 96(3), 118–121 (2003)

    Article  Google Scholar 

  15. Martinho, D., Sobreiro, P., Vardasca, R.: Teaching sentiment in emergency online learning—a conceptual model. Educ. Sci. 11(2), 1–16 (2021)

    Article  Google Scholar 

  16. Dina, N.Z., Yunardi, R.T., Firdaus, A.A.: Utilizing text mining and feature-sentiment-pairs to support data-driven design automation massive open online course. Int. J. Emerg. Technol. Learn. 16(1), 134–151 (2021)

    Article  Google Scholar 

  17. Zhang, H., Dong, J., Min, L., Bi, P.: A BERT fine-tuning model for targeted sentiment analysis of chinese online course reviews. Int. J. Artif. Intell. Tools 29, 7–8 (2020)

    Article  Google Scholar 

  18. Madani, Y., Ezzikouri, H., Erritali, M., Hssina, B.: Finding optimal pedagogical content in an adaptive e-learning platform using a new recommendation approach and reinforcement learning. J. Ambient Intell. Hum. Comput. 11(10), 3921–3936 (2019). https://doi.org/10.1007/s12652-019-01627-1

    Article  Google Scholar 

  19. Amala, J.M., Elizabeth, S.I.: Role of educational data mining in student learning processes with sentiment analysis: a survey. Int. J. Knowl. Syst. Sci. 11(4), 31–44 (2020)

    Article  Google Scholar 

  20. Omar, M.A., Makhtar, M., Ibrahim, M.F., Aziz, A.A.: Sentiment analysis of user feedback in e-learning environment. SSRG Int. J. Eng. Trends Technol. 1, 153–157 (2020)

    Article  Google Scholar 

  21. Saeed, N.M.K., Helal, N.A., Badr, N.L., Gharib, T.F.: An enhanced feature-based sentiment analysis approach. Wiley Interdisc. Rev. Data Min. Knowl. Disc. 10(2), e1347 (2020)

    Google Scholar 

  22. Spatiotis, N., Periko, I., Mporas, I., Paraskevas, M.: Sentiment analysis of teachers using social information in educational platform environments. Int. J. Artif. Intell. Tools 29(1), 2040004 (2020)

    Google Scholar 

  23. Hew, K.F., Hu, X., Qiao, C., Tang, Y.: What predicts student satisfaction with MOOCs: a gradient boosting trees supervised machine learning and sentiment analysis approach. Comput. Educ. 145, 103724 (2020)

    Google Scholar 

  24. Onan, A.: Sentiment analysis on massive open online course evaluations: a text mining and deep learning approach. Comput. Appl. Eng. Educ. (2020, Article in press)

    Google Scholar 

  25. Gkontzis, A.F., Kotsiantis, S., Kalles, D., Panagiotakopoulos, C.T., Verykios, V.S.: Polarity, emotions and online activity of students and tutors as features in predicting grades. Intell. Decis. Technol. 14(3), 409–436 (2020)

    Article  Google Scholar 

  26. Kastrati, Z., Imran, A.S., Kurti, A.: Weakly supervised framework for aspect-based sentiment analysis on students’ reviews of MOOCs. IEEE Access. 8, 106799–106810 (2020)

    Article  Google Scholar 

  27. Okoye, K., et al.: Impact of students evaluation of teaching: a text analysis of the teachers qualities by gender. Int. J. Educ. Technol. High. Educ. 17(1), 1–27 (2020)

    Google Scholar 

  28. Khamparia, A., Singh, S.K., Luhach, A.Kr., Gao, X.-Z.: Classification and analysis of users review using different classification techniques in intelligent e-learning system. Int. J. Intell. Inf. Database Syst. 13(2–4), 139–149 (2020)

    Google Scholar 

  29. Ray, A., Bala, P.K., Kumar, R.: An NLP-SEM approach to examine the gratifications affecting user’s choice of different e-learning providers from user tweets. J. Decis. Syst. (2020, Article is press)

    Google Scholar 

  30. Attili, V.R., Annaluri, S.R., Gali, S.R., Somula, R.: Behaviour and emotions of working professionals towards online learning systems: sentiment analysis. J. Amb. Intell. Hum. Comput. 11(10), 3921–3936 (2020)

    Article  Google Scholar 

  31. Grljević, O., Bošnjak, Z., Kovačević, A.: Opinion mining in higher education: a corpus-based approach. Enterpr. Inf. Syst. (2020, Article in press)

    Google Scholar 

  32. Cobos, R., Jurado, F., Blazquez-Herranz, A.: A content analysis system that supports sentiment analysis for subjectivity and polarity detection in online courses. Revista Iberoamericana de Tecnologias del Aprendizaje 14(4), 177–187 (2019)

    Article  Google Scholar 

  33. Sai, T.K., Deepa, N.: Sentiment exploration system to improve teaching and learning. Test Eng. Manage. 81(11–12), 5560–5565 (2019)

    Google Scholar 

  34. Elia, G., Solazzo, G., Lorenzo, G., Passiante, G.: Assessing learners’ satisfaction in collaborative online courses through a big data approach. Comput. Hum. Behav. 92, 589–599 (2019)

    Article  Google Scholar 

  35. Huang, J., Xue, Y., Hu, X., Jin, H., Lu, X., Liu, Z.: Sentiment analysis of Chinese online reviews using ensemble learning framework. Cluster Comput. 22(2), 3043–3058 (2018). https://doi.org/10.1007/s10586-018-1858-z

    Article  Google Scholar 

  36. Yuan, X.: Emotional tendency of online legal course review texts based on SVM algorithm and network data acquisition. J. Intell. Fuzzy Syst. 37(5), 6253–6263 (2019)

    Article  Google Scholar 

  37. Sahu, Y., Thakur, G.S., Dhyani, S.: Dynamic feature based computational model of sentiment analysis to improve teaching learning system. Int. J. Emerg. Technol. 10(4), 17–23 (2019)

    Google Scholar 

  38. Suwal, S., Singh, V.: Assessing students’ sentiments towards the use of a Building Information Modelling (BIM) learning platform in a construction project management course. Eur. J. Eng. Educ. 43(4), 492–5064 (2018)

    Article  Google Scholar 

  39. Shapiro, H.B., Lee, C.H., Wyman Roth, N.E., Li, K., Çetinkaya-Rundel, M., Canelas, D.A.: Understanding the massive open online course (MOOC) student experience: an examination of attitudes, motivations, and barriers. Comput. Educ. 110, 35–50 (2017)

    Article  Google Scholar 

  40. Mandal, L., Das, R., Bhattacharya, S., Basu, P.N.: Intellimote: a hybrid classifier for classifying learners’ emotion in a distributed e-learning environment. Turk. J. Electr. Eng. Comput. Sci. 25(3), 2084–2095 (2017)

    Article  Google Scholar 

  41. Al-Rubaiee, H., Qiu, R., Alomar, K., Li, D.: Sentiment analysis of Arabic tweets in e-learning. J. Comput. Sci. 12(11), 553–563 (2016)

    Article  Google Scholar 

  42. Zarra, T., Chiheb, R., Faizi, R., El Afia, A.: Using textual similarity and sentiment analysis in discussions forums to enhance learning. Int. J. Softw. Eng. Appl. 10(1), 191–200 (2016)

    Google Scholar 

  43. Sun, X., Li, W., Wang, H., Lu, Q.: Feature-frequency-adaptive on-line training for fast and accurate natural language processing. Comput. Ling. 40(3), 563–586 (2014)

    Article  MathSciNet  Google Scholar 

  44. Ortigosa, A., Martín, J.M., Carro, R.M.: Sentiment analysis in Facebook and its application to e-learning. Comput. Hum. Behav. 31(1), 527–541 (2014)

    Article  Google Scholar 

  45. Colace, F., de Santo, M., Greco, L.: Safe: a sentiment analysis framework for e-learning. Int. J. Emerg. Technol. in Learn. 9(6), 37–41 (2014)

    Article  Google Scholar 

  46. Slavakis, K., Kim, S.-J., Mateos, G., Giannakis, G.B.: Stochastic approximation vis-à-vis online learning for big data analytics. IEEE Signal Process. Mag. 31(6), 124–129 (2014)

    Article  Google Scholar 

  47. Moreno-Jiménez, J.M., Cardeñosa, J., Gallardo, C., De La Villa-Moreno, M.A.: A new e-learning tool for cognitive democracies in the Knowledge Society. Comput. Hum. Behav. 30, 409–418 (2014)

    Article  Google Scholar 

  48. Ravichandran, M., Kulanthaivel, G.: Twitter sentiment mining (TSM) framework based learner’s emotional state classification and visualization for e-learning system. J. Theoret. Appl. Inf. Technol. 69(1), 84–90 (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Sharma, S., Tyagi, V., Vaidya, A. (2021). Sentiment Analysis in Online Learning Environment: A Systematic Review. In: Singh, M., Tyagi, V., Gupta, P.K., Flusser, J., Ören, T., Sonawane, V.R. (eds) Advances in Computing and Data Sciences. ICACDS 2021. Communications in Computer and Information Science, vol 1441. Springer, Cham. https://doi.org/10.1007/978-3-030-88244-0_34

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-88244-0_34

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-88243-3

  • Online ISBN: 978-3-030-88244-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics