Abstract
In order to increase acceptance of automated mobility on-demand (AMoD) it is essential to provide high usability along the whole user journey. The user’s challenges of getting to flexible pick-up locations and the identification of the booked shuttle need to be addressed from a user-centered perspective. A workshop was conducted with HCI experts to create user-centered smartphone interface design solutions and elicit means of augmented reality (AR) for three scenarios: 1) navigation to the pick-up location, 2) identifying the pick-up location, and 3) identifying the SAV. Post-hoc fundamental AR information elements that provide users with high usability to overcome the aforementioned challenges were identified and visualized. Results of the workshop serve as a starting point to iteratively develop AR-aided user interfaces of virtual ride access points that cover the user journey of AMoD.
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Hub, F., Oehl, M. (2021). How to Find My Ride? Results of an HCI Expert Workshop for AR-Aided Navigation. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1498. Springer, Cham. https://doi.org/10.1007/978-3-030-90176-9_69
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DOI: https://doi.org/10.1007/978-3-030-90176-9_69
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