Abstract
In Taiwan, the National Health Insurance Department has promoted the PHR “ National Health Insurance Express App, “downloaded 7.3 million times widely used by the public. However, with the mass demand of the public, the interface design and operability seem not good. To understand the experience and problems encountered by the first-time users of the National Health Insurance Express APP. We used the semi-structured interview method and usability scale to know the ranking of preference for functions and the evaluation of interfaces. We found that the most favorite function of the NHIE APP was medical records and medication records, followed by the location query of medical institutions. The core of SUS belonged to the scope of the unacceptable. Through this study, the operation behavior of the APP is understood, summarized, and quantified. “Word narrative”, “operation”, “functional classification”, and “consistent visual style” all need to be optimized. The suggestions are given to help with subsequent development optimization.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
AHIMA e-HIM Personal Health Record Work Group: Defining Personal Health Record. AHIMA 76(6), 24-25 (2005)
Government Offices Information Notices; no. 318,2014 April. https://www.ndc.gov.tw/default.aspx
Government Offices Information Notices; no. 331, May 2015. https://www.ndc.gov.tw/default.aspx
Brooke, J.: SUS: a retrospective. J. Usability Stud. 8(2), 29–40 (2013)
World Health Organization (2016) mHealth: use of mobile wireless technologies for public health (2016)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Chen, LH., Zheng, MC. (2021). Usability Optimization of National Health Insurance Express App. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_20
Download citation
DOI: https://doi.org/10.1007/978-3-030-90179-0_20
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-90178-3
Online ISBN: 978-3-030-90179-0
eBook Packages: Computer ScienceComputer Science (R0)