Abstract
Cyber defense is dependent on individual functioning as well as teamwork. Research has identified teamwork factors, such as communication and coordination, that increase performance, while more supporting behaviours, i.e. emotional and team support, have shown to inhibit team performance but currently the understanding of impact workloads have on performance is still limited. This study investigated the role of team workload demands on team performance.
Methods: Data was collected during the Norwegian Defense Cyber Academy’s annual Cyber Defense Exercise. We investigated how team workload demands influenced performance outcomes (Team Effectiveness and Team Dissatisfaction).
Results: Teamwork demands, i.e. communication, coordination, and team performance monitoring could predict Team Effectiveness, while Task-team workload demands, i.e. team support, team emotion, and time-share demands could predict Team Dissatisfaction.
Discussion: Results support the hypotheses that teamwork demands could predict team effectiveness while task-team demands could predict more negative aspects of team performance and the results are in line with previous research.
Future research in cyber security operations should incorporate team workload demands to assess performance.
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Funding
This study was conducted as part of the Advancing Cyber Defense by Improved Communication of Recognized Cyber Threat Situations (ACDICOM; #302941) project. ACDICOM is funded by the Norwegian Research Council.
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Lugo, R.G., Ask, T.F., Sütterlin, S., Knox, B.J. (2021). The Influence of Team Workload Demands During a Cyber Defense Exercise on Team Performance. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_70
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DOI: https://doi.org/10.1007/978-3-030-90179-0_70
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